2014
DOI: 10.2478/amcs-2014-0036
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Analysis of an MMAP/PH1, PH2/N/∞ queueing system operating in a random environment

Abstract: A multi-server queueing system with two types of customers and an infinite buffer operating in a random environment as a model of a contact center is investigated. The arrival flow of customers is described by a marked Markovian arrival process. Type 1 customers have a non-preemptive priority over type 2 customers and can leave the buffer due to a lack of service. The service times of different type customers have a phase-type distribution with different parameters. To facilitate the investigation of the syste… Show more

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Cited by 18 publications
(9 citation statements)
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“…These numerical evidences show one of the directions of further research: explanation of these effects from an analytical point of view. Another direction is the generalization of the proposed method for non-Markovian systems and other types of inhomogeneous queueing systems (e.g., Almasi et al, 2005;Gudkova et al, 2016). One of the appealing candidates are queueing systems with balking, in which arrival intensities decrease with the growth of the total number of customers in the system.…”
Section: Resultsmentioning
confidence: 99%
“…These numerical evidences show one of the directions of further research: explanation of these effects from an analytical point of view. Another direction is the generalization of the proposed method for non-Markovian systems and other types of inhomogeneous queueing systems (e.g., Almasi et al, 2005;Gudkova et al, 2016). One of the appealing candidates are queueing systems with balking, in which arrival intensities decrease with the growth of the total number of customers in the system.…”
Section: Resultsmentioning
confidence: 99%
“…How large should the capacity of the stock and the speed of additional items delivering be? The results are planned to be extended to the case of the discrete time system similar to the one by Atencia (2014), the batch arrivals and more complicated strategies of control as in the work Gaidamaka et al (2014), the system operating in the random environment (Kim et al, 2014).…”
Section: Resultsmentioning
confidence: 99%
“…The results can be extended to the case of cross-correlation of arrivals of customers and energy units via consideration of the Marked Markovian arrival process (see, e.g., Kim et al, 2014). An extension to the case of a discrete time system with energy harvesting is possible by means of the technique described by Atencia (2014).…”
Section: Resultsmentioning
confidence: 99%