Analysis of business process maturity and organisational performance relations

Kalinowski, Tomasz

doi:10.1515/manment-2015-0052

Cited by 12 publications

(25 citation statements)

References 34 publications

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“…Jedno od novijih istraživanja sprovodi Kalinowski [23] navodeći da su oblasti upravljanja poslovnim procesima princpi i strategije, opis procesa i upravljanje, zaposleni, timski rad, ciljevi i oblast merenja i poboljšanja. Pritom, ističe da je svaka oblast okarakterisana primenom specifične prakse.…”

Section: Literaturni Pregled Faktora Odunclassified

“…Uvidom u radove [1,5,15,16,17,18,19,20,21,22,23] dolazi se do saznanja o faktorima koji su primenjivani u dosadašnjim istraživanjima. Setovi faktora u okviru pomenutih istraživanja su na različite načine grupisani, stoga se u okviru ovog rada, narednim korakom, nastoji urediti lista faktora koji sveobuhvatno opisuju tempo i način usvojenosti prakse upravljanja poslovnim procesima, posebno u radno-intenzivnim delatnostima.…”

Section: Metodologija Istraživanjaunclassified

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Separation of factors important for the adoption of business process management practices in labor-intensive activities

Dobrosavljević¹,

Urošević²

2019

Tehnika

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Usvojenost prakse upravljanja poslovnim procesima podložna je proceni na bazi različitih uticajnih faktora. U okviru rada izvršeno je izdvajanje faktora koji se javljaju u literaturi radi formiranja liste svebuhvatnih faktora od pomoći pri proceni tempa i načina usvojenosti prakse upravljanja poslovnim procesima u radno intenzivnim delatnostima. Primenom fuzzy Delphi metode izvedena je lista faktora na bazi odgovora eksperata, te je uzimajući u obzir radno-intenzivni karakter kao specifičnost u okviru ove metode izdvojena lista i rangirana. Defazifikacijom trougaonih fazi brojeva dobijeno je rešenje na osnovu koga je prvorangirani faktor upravljanje ljudskim resursima. Ključne reči: praksa upravljanja poslovnim procesima, faktori upravljanja poslovnim procesima, radno-intenzivni procesi, fuzzy Delphi metod

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Section: Literaturni Pregled Faktora Odunclassified

Section: Metodologija Istraživanjaunclassified

Separation of factors important for the adoption of business process management practices in labor-intensive activities

Dobrosavljević¹,

Urošević²

2019

Tehnika

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“…This paper describes the research that has been done in Poland. Topics related to maturity management in Poland are presented in papers such as [17][18][19]. Problems connected to the functioning of standardized management systems in Poland have also been previously researched by some scholars, e.g., quality systems [20,21], environmental systems [22,23], and CSR systems [24,25].…”

Section: Introductionmentioning

confidence: 99%

The Level of Maturity of Quality Management Systems in Poland—Results of Empirical Research

Wolniak

2019

Sustainability

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This paper examines the problem of measuring the maturity of quality management systems. The main scope of the study is to measure the level of maturity of quality management systems in organizations with an implemented quality management system compliant with the requirements of ISO 9001 in Poland; however, this paper also investigates which factors influence the level of maturity. An analysis of the maturity level of the quality management system in the surveyed organizations showed that the highest level of maturity occurs in those areas and activities that directly result from the requirements of the ISO 9001 standard and direct market pressure, and this level of maturity must be implemented. This can be included in case areas such as customer orientation, process approach, or evidence-based decision-making. However, a lower level of maturity is observed in the case of “soft” aspects of quality management related to leadership and human resource management. The problems are also related to the implementation of corporate social responsibility (CSR). In this respect, the surveyed organizations show numerous shortcomings which lead to low assessments of their level of maturity, for example, in ensuring openness and ethical behavior in contact with the public. The following hypothesis was formulated for the research objective: H1—control variables, such as the size of the organization (H1a), time of existence of the enterprise (H1b), business profile (H1c), market position (H1d), financial condition (H1e), and ratio of management to the normalization processes (H1f), affect the level of maturity of an enterprise’s quality management system.

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“…Outras pesquisas trazem conceitos próximos aos de dimensões de processos de negócio, mas se apresentam como dimensões de projetos de melhoria de processos (GRANT, 2016), como aspectos que as técnicas de diagnóstico de processos devem considerar (ABPMP, 2013), ou como modelo de diagnóstico organizacional (JANIĆIJEVIĆ, 2010). Apresentam-se ainda como elementos importantes para o contexto de processos de negócio (BURLTON, 2010), áreas de BPM para análise de maturidade de processos de negócio (KALINOWSKI, 2016), ou dimensões do conhecimento de negócios (OUALI; MHIRI; BOUZGUENDA, 2016).…”

Section: Contexto E Relevância Da Pesquisaunclassified

“…Assim, tem-se uma carência na literatura científica em relação à definição e elaboração completa de dimensões de processos de negócio no sentido de perspectivas, pilares, capacidades ou características que devem ser consideradas para um diagnóstico holístico em BPM nas organizações. Além disso, poucos autores propuseram determinadas dimensões explicitando como elas foram elaboradas JANIĆIJEVIĆ, 2010;KALINOWSKI, 2016;OUALI;MHIRI;BOUZGUENDA, 2016). Portanto, um dos objetivos desse trabalho é propor um conjunto de dimensões para diagnóstico holístico de processos de negócios.…”

Section: Contexto E Relevância Da Pesquisaunclassified

Diagnóstico holístico de BPM

Nogueira¹

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Business Process Management (BPM) seeks to maintain control of business processes through its continuous analysis, optimization and implementation of improvement activities. The importance of its application is to improve processes and, based on strategies, focus on the customer so that the objectives are met. Based on the phases of the life cycle that make up this management approach, the diagnosis approach is evident. In diagnosis, organizational processes are known in the midst of an organization's goals and objectives, and need to present a holistic view. Therefore, it is necessary to diagnose all dimensions of the process. In addition, there is a wide range of techniques for diagnosis and, based on the appropriate choice, it is possible that the result of the diagnosis is holistic. Given the above, the objective of this research is to propose a framework for the holistic diagnosis of BPM and, in this way, (a) to propose the diagnostic dimensions of processes that favor the holistic view; (b) investigate diagnostic techniques; (c) evaluate the use of BPM diagnostic techniques in organizations. Research is carried out based on the design science research method and supported by a systematic literature review, aiming to propose artifacts in response to the questions asked. The demonstration of one of the proposed artifacts is done through consultation with experts, and the second by a consensus assessment supported by the Delphi method. From this, the proposal of a set of techniques appropriate to the dimensions for the holistic process diagnosis is obtained, which is evaluated by two case studies. The research offers contributions to managers who want excellence in process diagnostics and to BPM literature as it solves a problem in the academic community. As a limitation of this research, the fact that an assessment of the proposed framework has not been carried out is highlighted. The originality of this study consists in presenting the importance of the global view in the diagnosis of processes, bringing, therefore, the dimensions and the respective techniques that support them so that the result of the diagnosis is holistic.

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Analysis of business process maturity and organisational performance relations

Cited by 12 publications

References 34 publications

Separation of factors important for the adoption of business process management practices in labor-intensive activities

Separation of factors important for the adoption of business process management practices in labor-intensive activities

The Level of Maturity of Quality Management Systems in Poland—Results of Empirical Research

Diagnóstico holístico de BPM

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