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The research within this paper is motivated by the opinion that different organizational factors in primary education can have a stronger or weaker impact on the quality of the learning outcome. Organizational factors, criteria analyzed in this paper, are school management, school infrastructure, students’ foreknowledge, teacher competencies, curriculum content, student motivation, and the quality of the teaching process. Using SWARA (Step-wise Weight Assessment Ratio Analysis) method of multi-criteria decision-making, the answers of elementary school principals, members of the panel of experts, were processed. The calculation within this method was performed using fuzzy numbers to ensure the reliability of expert evaluations. The results of the applied method, in the form of weighting coefficients of the criteria, indicate that school management has an influence on the selection and building of teachers’ competencies while the given competence can indirectly affect the overall success of students through the establishment of an adequate school infrastructure, which affects the knowledge quality. Knowing the factor that has the highest impact enables principals to manage this factor and contribute to enhancing the knowledge quality. This research contributes to raising awareness of the importance of particular organizational factors in elementary education and the need to improve them.

The dimensions that influence the establishment of business process management (BPM) practices and the progression to higher levels of process maturity derive from exploring the dimensions of process orientation of organizations. Small and medium-sized clothing enterprises (SME’s) are characterized by various specifics that can affect the degree of process orientation adoption and the pace of transition from lower to higher levels of process maturity. According to these specifics, the acceptance of the process approach may be differently affected. For the purpose of adequate evaluation and prioritization of the most influential dimensions, a new integrated multicriteria decision-making (MCDM) model that combines classical and fuzzy theory was developed. First, the full consistency method (FUCOM) method was applied, followed by the fuzzy pivot pairwise relative criteria importance assessment (fuzzy PIPRECIA) method to obtain more accurate criteria values. Prioritization of the most influential BPM dimension contributes to highlighting the area of business that needs to be primarily strengthened by appropriate actions for successful establishment of BPM in apparel industry SMEs. Within this research, the prioritized dimension refers to human resource management in accordance with the specific aspects of business within the apparel industry.

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Usvojenost prakse upravljanja poslovnim procesima podložna je proceni na bazi različitih uticajnih faktora. U okviru rada izvršeno je izdvajanje faktora koji se javljaju u literaturi radi formiranja liste svebuhvatnih faktora od pomoći pri proceni tempa i načina usvojenosti prakse upravljanja poslovnim procesima u radno intenzivnim delatnostima. Primenom fuzzy Delphi metode izvedena je lista faktora na bazi odgovora eksperata, te je uzimajući u obzir radno-intenzivni karakter kao specifičnost u okviru ove metode izdvojena lista i rangirana. Defazifikacijom trougaonih fazi brojeva dobijeno je rešenje na osnovu koga je prvorangirani faktor upravljanje ljudskim resursima. Ključne reči: praksa upravljanja poslovnim procesima, faktori upravljanja poslovnim procesima, radno-intenzivni procesi, fuzzy Delphi metod