Analysis of Student Satisfaction Against Teacher Services at SMA Sabilurosyad Malang

Abstract

The quality of school services greatly affects the credibility of educational institutions. The success of a service in achieving its goals is very dependent on the student satisfaction with school services. The purpose of this study was to measure student satisfaction with teacher services at SMA Sabilul Rosyad Malang. The research method is survey research design by using a determination instrument in the form of a student satisfaction. The subjects in this study amounted to 30 students. The results of this study illustrate that the teacher's ability to describe students' abilities has the highest percentage level of approval with a score of 51.72%. The teacher's ability in implementing learning has a high enough percentage with an agreement score of 55.17%.The teacher's understanding of the student's needs received a high enough level of agreement with a score of 41.38%. The teacher's ability to handle and respond to student conditions both had a high percentage of approval with a score of 51.72%. Based on the results of the analysis above, it can be concluded that the quality of services at the SMA Sabilul Rosyad Malang institution still has to be improved, so that the educational goals within the institution can be achieved optimally.