Analysis of The Community Satisfaction Index on Medan Rumah Kita Public Service Application

Abstract

This study is about the Public Satisfaction index of the management of public service applications managed by the Office of Communication and Information of the City of Medan using a Play Store-based system on smart cell phones or android. This application system provides information, facilities and service categories for the people of Medan City in submitting complaints to problems of public facilities. The management of this application is called Medan Rumah Kita or MRK. The main objective is to fulfil the NPS (New Public Service) as part of the implementation managed by the Medan City government with the main goal being community satisfaction in the city of Medan. The MRK (Medan Rumah Kita) application, which began in 2016, is expected to increase the contribution of the role of the community in improving the system of government work that is more effective and efficient in accordance with the principles of good governance and e-government. This study has an important objective, namely to provide a measurable analysis of the ability of state civil apparatus in managing the Medan Rumah Kita application for the public interest so that it becomes one of the stages and achievements that become a reference for improving access to public services in Medan City. The population in this study were people who had downloaded and used Medan Rumah Kita (MRK) application. This study is using a questionnaire as a data collection tool, this study also uses research respondents which is gathered from the Play Store application that consist of 1500 people who have downloaded MRK application, with the total sample is 306 people. The result shows that 75.95% of the respondents are in the “GOOD LESS” category (at intervals of 2.60 - 3.064 or 65.00 - 76.60).