This research is about the Index of Public Satisfaction on the management of public services that are managed specifically for its users through the application of a service information system called the SMS Gateway. This application system provides information on licensing services in the Medan City of One Stop Agency Service and Investment Service in fulfilling requests from licensing service users without having to come to the DPMPTSP Medan office to get information on the progress of permits that have been entered in the licensing application. This research has an important objective, namely to provide a measurable analysis of the ability of state civil apparatus to manage access to be information technology progress for the benefit of the community, especially users of SMS Gateway, which is based on the assessment of community satisfaction and demands for the development of the industrial era 4.0. Based on information received from the DPMPTSP in Medan City, which was every day at the customer hall serves no less than 40 people who need licensing services within the workday span of 3 months, Monday - Friday totalling 40 x 60 days = 2400 populations with the number of samples 331 people.

Peningkatan partisipasi dalam pilkada serentak 2020 di tengah bahaya Covid-19 merupakan kelanjutan dari pada tren partisipasi yang stabil dalam pemilu di Indonesia. Peningkatan ini bertolak belakang dengan kondisi demokrasi di Indonesia yang justru sedang memburuk. Peningkatan ini tidak dipengaruhi oleh kondisi perkembangan Covid-19 yang sesungguhnya. Peningkatan justru terjadi di daerah-daerah dengan jumlah kasus Covid-19 yang tinggi. Banyak penyelenggara pemilu dan kandidat dilaporkan telah terpapar virus. Membaiknya persepsi publik terhadap pelaksanaan pilkada dan kepercayaan pada pemerintah dalam penanganan pandemi mendukung meningkatnya partisipasi. Tetapi persepsi bukanlah penjelasan tunggal. Faktor-faktor yang menguat di tingkat lokal adalah penjelasan yang kuat untuk hal ini. Varian tingkat partisipasi yang berbeda-beda pada tiap daerah ditentukan oleh intensitas kompetisi dan isu politik lokal yang berkembang. Hal ini terkait erat dengan mobilisasi politik, karakter pemilih, dan maraknya politik uang. Riset ini menunjukkan gagalnya tesis linearitas partisipasi yang tinggi dengan tingkat kualitas demokrasi. Model perilaku pemilih juga gagal menjelaskan mengapa di saat kondisi ekonomi memburuk akibat pandemi, antusiasme pemilih justru meningkat.

This study is about the Public Satisfaction index of the management of public service applications managed by the Office of Communication and Information of the City of Medan using a Play Store-based system on smart cell phones or android. This application system provides information, facilities and service categories for the people of Medan City in submitting complaints to problems of public facilities. The management of this application is called Medan Rumah Kita or MRK. The main objective is to fulfil the NPS (New Public Service) as part of the implementation managed by the Medan City government with the main goal being community satisfaction in the city of Medan. The MRK (Medan Rumah Kita) application, which began in 2016, is expected to increase the contribution of the role of the community in improving the system of government work that is more effective and efficient in accordance with the principles of good governance and e-government. This study has an important objective, namely to provide a measurable analysis of the ability of state civil apparatus in managing the Medan Rumah Kita application for the public interest so that it becomes one of the stages and achievements that become a reference for improving access to public services in Medan City. The population in this study were people who had downloaded and used Medan Rumah Kita (MRK) application. This study is using a questionnaire as a data collection tool, this study also uses research respondents which is gathered from the Play Store application that consist of 1500 people who have downloaded MRK application, with the total sample is 306 people. The result shows that 75.95% of the respondents are in the “GOOD LESS” category (at intervals of 2.60 - 3.064 or 65.00 - 76.60).

The University of North Sumatra is a government agency that organizes education, research and community service. It also includes efforts to enforce effective and efficient administrative governance. Integrated administration services in the world of collegeto serve student administrative affairs have been carried out by the Faculty of Social and Political Sciences, The University of North Sumatra through online services. The online-based service is called the One-Roof Application or abbreviated as ASA to facilitate the process of correspondence between students and the administration of the faculty in the orderly administration of the academic world which is provided under one roof of service. This study uses a questionnaire as one of the data collection tools, then the study used research respondents who used the one-roof application. Based on information received from the One-Stop Application Service Unit of the Faculty of Social and Political Sciences, that every day in the customer hall serves approximately 20 people using one roof with a range of service days in 1 month, Monday - Friday totaling 20 x 20 days = 400 population with a sample size of 196 people. This is based on the formulation of the creative and organic tables set out in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 Concerning Guidelines for the Preparation of Public Satisfaction Survey Public Service Provider Units. The results of the service satisfaction study are categorized GOOD.

The issuance of Law of the Republic of Indonesia Number 18 of 2001 concerning Special Autonomy for the Province of the Special Region of Aceh as the Province of Nanggroe Aceh Darussalam and Law Number 11 of 2006 concerning the Government of Aceh are the efforts of the central government to improve the welfare of the people in Aceh Province. During the 20 years of the special autonomy, it has not played a significant role in alleviating the people’s poverty in Aceh. The dynamics of local politics, culture, and history, as well as the lack of organizational and managerial capacity at the sub-national and national levels, are suspected as the culprits of the failure of decentralization. The research objective is built on a perspective that refers to three specific aspects, namely the Governance Dynamics Perspective, the Governance Strategy Perspective, and the Governance Capacity Perspective, to analyze the governance of special autonomy in Aceh Province in alleviating the Poor. Through the literature study method, we will dig up a lot of accurate information and data related to the Alleviation of the Poor in the Special Autonomy Governance of Aceh Province. The research results found that the special autonomy going on so far was the designation of political agreements aimed at regional elites, not the general public. Local government administration's ineffective control is also influenced by the exogenous relationship between governance and regional development in alleviating poverty. In summary, the regional government of Aceh Province does not yet understand: (1) the need for supervision involving the community, (2) the absence of a monitoring mechanism so that the community is not affected, (3) local government effectiveness, (4) lack of information facilities, (5) coordination of public apparatus, (6) inefficient and ineffective service delivery, (7) lack of institutional capacity, (8) human resources, (9) the complexity of the central-regional relationship, (10) local elite power struggle, (11) in the Aceh Special Autonomy Law, regional leaders and local political parties have no responsibility or role in improving welfare. This causes (1) the imbalance between the income of the poor and the expenditure on primary and secondary needs, (2) the poor in Aceh cannot meet a decent standard of living due to low skills based on the size of the poverty line, (3) the quality and competence of human resources due to education cause low public participation in public policies, (4) high transaction costs due to limited access, low connectivity between regions, and limited supply of goods, production facilities, and infrastructure, (5) strategically fluctuating basic commodity prices and low regional government control.