Analysis of the Effect of Perceived Ease of Use, Perceived Usefulness, Trust, and Cashback Promotion on Intention to Use E-wallet

Abstract

One way to make digital payments today is using a virtual wallet, an e-wallet. The e-wallet that will be used will be filled in before being used by consumers, which can be done from a banking account with the nominal amount of money desired by the consumer. When the virtual wallet has been used to make digital payments, the money that the consumer has entered into the virtual wallet will be debited according to the amount of money transferred. This study aims to analyze the effect of perceived ease of use, perceived usefulness, trust, and cashback promotion on the intention to use e-wallets in Indonesia. This study's research method includes library and field research design with a quantitative approach. The research subjects taken in this study were ewallet users in Indonesia. Data collection techniques using observation, interviews, questionnaires, and documentation. The data analysis method used is Partial Least Square (PLS). The study stated positive and significant results between perceived ease of use, perceived usefulness, trust, and cashback promotion on intention to use.

Factors Affecting the Adoption of Cashless Payment among Guests in the Malaysian Hotel Industry

“…In other words, if the individuals believe that the technology will speed up payments, enhance their performance, or be helpful in their daily lives, then they are more likely to intend to use it. This has been supported by Putri et al (2022), who have stated that a person will utilise e-wallet if he or she believes that information it contains would be helpful.…”

“…As what can be seen from the descriptive analysis of these three factors, the mean score shows that the respondents agree that using cashless is easier for them to make payments. This is evident that people often overlook the written documentation of money that has been spent (Putri et al, 2022). Thus, by using cashless, the evidence of payment is automatically recorded into the e-wallet application.…”

Antecedents of E-wallet Usage Intention: An Empirical Study

“…Perceived utility (PU), a crucial element of the Technology Acceptance Model (TAM), gauges how much a user believes a technology will enhance their capacity to perform their duties. According to TAM, Perceived usefulness plays a critical role in determining consumers' inclinations to utilize technology (Putri et al, 2022;Ramadhani et al, 2022). If a user thinks a system is beneficial, they will see it favourably, which will increase their propensity to utilize the technology.…”

“…Customers are more likely to use e-wallet apps when they believe that the application's simplicity of use improves its advantages. Perceived ease of use (PEOU) has a major and direct impact on consumers' attitudes toward technology, according to the Technology Acceptance Model (TAM) Putri et al, 2022;Ramadhani et al, 2022). Customers' behavioural intent to utilize technology is influenced by their views about it.…”

“…Trust may be defined as the desire and expectation of the party making the trust to carry out a transaction from the perspective of social psychology (Putri et al, 2022;Ramadhani et al, 2022). It is an expectation that one party will act in favour of or for the benefit of others and never think of any harmful actions.…”