Analysis of Waiting Time for Filing Prescriptions in Hospital Pharmacy

Setiawati, Elsa Pudji; Surahman, Emma

doi:10.15416/pcpr.v2i3.16226

Cited by 8 publications

(7 citation statements)

References 3 publications

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“…Future studies may investigate this aspect to ensure healthcare services can be improved in term of efficiency, effectiveness and patient satisfaction. According to a study conducted by Fauzia et al, (2017), the patient's satisfaction with the outpatient hospital pharmacy was influenced by the dispensing process, consultation service by pharmacist, and general satisfaction aspect where the dispensing processes includes the time for filling prescription (Fauzia, Setiawati, & Surahman, 2017). Therefore, improving and making the filling process efficient and timely is an effective method to improve service quality and improve customer satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Factors affecting waiting time in Outpatient Pharmacy at Hospital Raja Perempuan Zainab II (HRPZ II)

FAHRURAZI¹,

Ibrahim²,

Mafauzy³

et al. 2022

JoP

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Introduction: World Health Organization (WHO) has identified that patient waiting time as one of the most important measurements of a responsive health system for healthcare services. Outpatient pharmacy is associated with patient waiting time as the indicator for satisfaction of the services. This study aimed to determine the factors affecting waiting time in Hospital Raja Perempuan Zainab II, Kelantan. Materials and method: A cross sectional study was conducted by collecting prescription received in outpatient pharmacy from 1st October 2020 till 31st December 2020. All prescriptions prescribed manually were excluded. Multiple linear regression was performed to determine the factors affecting waiting time and the data were analysed using SPSS version 25. Results: A total of 248 prescriptions were collected in outpatient pharmacy. The mean waiting time in outpatient pharmacy was 23.0 minutes (SD = 11.0). Waiting time was found to be associated with number of medications in the prescription, number of staff working on that day, prescriptions which required intervention and filling personnel. Conclusion: The waiting time at the outpatient pharmacy of HRPZ II indicated the acceptable range of quality services which met the patient’s satisfaction. Future studies are needed to confirm the satisfaction level of patients and further improve quality of the service.

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Section: Discussionmentioning

confidence: 99%

Factors affecting waiting time in Outpatient Pharmacy at Hospital Raja Perempuan Zainab II (HRPZ II)

FAHRURAZI¹,

Ibrahim²,

Mafauzy³

et al. 2022

JoP

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“…Indikator ini digunakan untuk menilai komitmen pemerintah dalam mendukung pembiayaan obat-obatan dengan tujuan akhir aksesibilitas yang lebih besar dan pasokan yang merata. 1 US $ pertahun digunakan sebagai jumlah terendah untuk cakupan minimum populasi dengan obatobatan esensial (Fauzia, Setiawati, and Surahman 2017).…”

Section: Hasilunclassified

Analisis Pengelolaan Obat di Instalasi Farmasi Dinas Kesehatan Kabupaten/Kota Se-Provinsi Gorontalo Periode Tahun 2018 dan 2019

Husain¹,

Kamba

Zulfiayu

et al. 2022

JECP

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Instalasi farmasi sering menghadapi permasalahan pada tahap seleksi, perencanaan dan pengadaan. Pengelolaan obat yang buruk menyebabkan tingkat ketersediaan obat menjadi berkurang, terjadi kekosongan obat, banyaknya obat yang menumpuk karena tidak sesuainya perencanaan obat, serta banyaknya obat yang kadaluwarsa/rusak akibat sistem distribusi yang kurang baik sehingga dapat berdampak kepada inefisiensi penggunaan anggaran/biaya obat di tingkat Kabupaten/Kota. Penelitian ini menggunakan rancangan deskriptif dengan pengambilan data secara retrospektif dan concurent. Penelitian ini dilaksanakan di Instalasi Farmasi Kab. Kota se-Provinsi Gorontalo. Alat ukur penelitian ini adalah daftar pertanyaan berdasarkan indikator standar yang telah ditetapkan sesuai pedoman yang digunakan untuk monitoring dan evaluasi pengelolaan obat kabupaten/kota, serta melakukan wawancara langsung kepada penanggung jawab Instalasi Farmasi setempat. Hasil penelitian didapatkan bahwa; alokasi dana pengadaan obat tahun 2018 > 2 Miliar rupiah dan tahun 2019 1,7 Miliar - 4,3 Miliar rupiah. Terdapat 50% Kabupaten/kota yang sudah memiliki Tim Perencanaan Obat Terpadu (TPOT) di lingkungan Dinas Kesehatan. Biaya obat perkapita bila menggunakan standar WHO 1 US$ perkapita maka 80% Kabupaten/Kota sudah sesuai bahkan melampaui, hanya 1 kabupaten yang dibawah standar WHO. Terdapat 83% Kabupaten/kota yang kesesuaian item obat dengan DOEN diatas 80% dan seluruh Kabupaten Kota mempunyai kesesuaian FORNAS lebih dari 80%.

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“…Sementara itu berdasarkan Kondisi serupa yang terjadi di Thai Public District Hospitals menunjukkan bahwa dampak waktu tunggu resep membuat pasien tidak sabar mengantri terlalu lama dan mudah lelah sebelum meninggalkan rumah sakit (Rattanachotphanit et al, 2008). Hasil penelitian ini juga didukung dengan hasil Tedy Candra Lesmana dan Norwakiah | Keluhan dengan Kepuasan Pasien Rawat Jalan Jaminan LLDIKTI Wilayah X penelitian yang dilakukan di apotek rumah sakit di Indramayu yang menyebutkan waktu tunggu pengajuan resep dapat mempengaruhi kepuasan pasien pada layanan farmasi rumah sakit (Fauzia, Setiawati, & Surahman, 2017).…”

Section: Kepuasan Pasienunclassified

Keluhan Dengan Kepuasan Pasien Rawat Jalan Jaminan Kesehatan Nasional Di Rumah Sakit Ludira Husada Tama

Lesmana

Norwakiah

2022

Endurance

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The A-level reference in the National Health Insurance System (JKN) causes hospital outpatient to increase and can lower the quality of health services. Ludira Husada Tama Hospital for 2 years (2017-2018) received an outpatient complaint to the service provided. This research is to know the relationship of complaints and the satisfaction of an outpatient in Ludira Husada Tama Hospital. The research used is quantitative with a cross sectional approach. Samples of 97 of the 3,692 patients with JKN participants were taken with accidental sampling. Complaints and satisfaction Data are collected with questionnaires. The relationship between complaints and satisfaction is analyzed with Fisher test. It is known that 18.6% of patients complain on health services provided, while 81.4% are not. A total of 57.7% of patients were satisfied with health care, while 42.3% did not. There is a relationship between service complaints and patient satisfaction. Hospitals are expected to conduct regular evaluation of the services provided. Efforts to improve patient satisfaction can be done by improving the comfort of the waiting room and arranging the re-scheduling of the doctor's hours

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Analysis of Waiting Time for Filing Prescriptions in Hospital Pharmacy

Cited by 8 publications

References 3 publications

Factors affecting waiting time in Outpatient Pharmacy at Hospital Raja Perempuan Zainab II (HRPZ II)

Factors affecting waiting time in Outpatient Pharmacy at Hospital Raja Perempuan Zainab II (HRPZ II)

Analisis Pengelolaan Obat di Instalasi Farmasi Dinas Kesehatan Kabupaten/Kota Se-Provinsi Gorontalo Periode Tahun 2018 dan 2019

Keluhan Dengan Kepuasan Pasien Rawat Jalan Jaminan Kesehatan Nasional Di Rumah Sakit Ludira Husada Tama

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