Analysist Acceptance of Video Conference at Zoom Application using Technology Acceptance Model

Djojo, Brata Wibawa; Hafizh, Wisnu; Gui, Anderes; Shaharudin, Muhammad Shabir; Karmawan, I Gusti Made; Suryanto, Suryanto

doi:10.1109/icitacee53184.2021.9617485

Cited by 4 publications

(3 citation statements)

References 28 publications

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“…Alturki and Aldraiweesh [65] attempted to analyze the factors affecting perceived usefulness that were analyzed as key factors in this study, and as a result of the analysis, subjective norms, self-efficacy, perceived enjoyment, task technology fit, information quality, and perceived ease of use affected the perceived usefulness of Google Meet. In addition, in the studies by Djojo et al [66] and Purwanto and Tannady [67], the perceived phase of use was found to have a positive effect on the perceived usefulness of online meeting services. However, the existing studies did not link the characteristics of online meetings themselves with usefulness, as in this study, and the analysis of this study showed that difficulty in communicating and off-hours meetings affect perceived usefulness.…”

Section: Discussionmentioning

confidence: 99%

“…Next, in the online seminar model, it was found that perceived usefulness influenced the intention to use continuously, and the concerns about poor seminars influenced perceived usefulness. The main factor affecting the intention to use of online seminar services in the previous literature is the perceived ease of use (Bailey et al [68], Djojo et al [66], and Lee et al [69]). Moreover, according to Lee et al [69], in addition to the perceived ease of use, self-efficacy, academic engagement, interactivity, and social presence have a significant effect on the perceived usefulness of online seminars.…”

Section: Discussionmentioning

confidence: 99%

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An Analysis of Factors Influencing the Intention to Use “Untact” Services by Service Type

et al. 2023

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Since COVID-19, social distancing has become common, and the demand for untact services has increased rapidly, resulting in an economic phenomenon centered on untact worldwide. Due to social distancing, the untact service area is expanding not only to shopping but also to online learning, home training, and telemedicine, and untact services are expected to expand to more diverse areas in the future. This study investigates four types of untact services: online lectures, online meetings related to work and study, online seminars, and online performances, and the effects of concerns about untact services on the intention of use have been examined using a path analysis model. As a result of the analysis, the perceived usefulness had a positive effect on the user’s continuous intention to use untact services. However, depending on the type of untact service, it can be confirmed that the factors that affect the intention to continue using the service differ from each other. Practitioners can use the results of this study when designing untact services in the future.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

An Analysis of Factors Influencing the Intention to Use “Untact” Services by Service Type

et al. 2023

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“…In the model, users' perception of the utility of a new technology influences how they perceive its effectiveness which drives their willingness to use the technology (Kim et al, 2010). Several studies focused on the acceptance of new communication technology innovation have evaluated the influence of the perceived usefulness of the technology in driving adoption, from cell phones (Kwon and Chidambaram, 2000), email (Szajna, 1996) to social media (Rauniar et al, 2014), Zoom (Djojo et al, 2021), chatbots (Dosovitsky and Bunge, 2021), and intelligent voice assistants (Yin and Wu, 2023).…”

Section: Acceptance Of Digital Human Technologymentioning

confidence: 99%

The prospect of digital human communication for organizational purposes

Newman

Gopalkrishnan

2023

Front. Commun.

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IntroductionThere has been a great deal of excitement and discussion about the potential for artificial intelligence (AI) to improve business processes by providing more effective delivery options in cost-effective ways. One such way for many companies is the use of chatbots (AI tools to talk to customers) as their first line of customer service communication. Using digital human technology (AI with a digital human) such as a chatbot to improve communication engagement is increasing in many companies. Digital human communication has advantages over other communication modes, such as being available at any time for employees to consume and always having correctly, vetted information to share. Even though digital human technology offers great promise for organizational communication, the potential utility will be impacted by how employees perceive communication. For example, in-person conversations with business leaders or human resources may not be readily available, creating a positive perception of the communication availability of digital humans. However, if employees have a negative bias toward digital human communication, they may not perceive it as an effective source of communication.MethodThis experimental exploratory study was conducted to better understand the satisfaction and perceived effectiveness of digital human communication. It was assessed by using mixed methods across three groups of respondents. One group heard a company announcement in person, the second group read the same announcement in the form of an email, and the last group heard the message from an AI-generated digital human. The digital human created was the same as the in person human and the words were exactly the same. After the communication, the respondents took a survey assessing their satisfaction and perception of the communication modality they received.ResultsIt was found that users were satisfied with all 3 modes of communication, but the email was the most effective tool for most aspects of communication, even surpassing the human one for most aspects of satisfaction and effectiveness. Additionally, there was no perceived difference in organizational support for the 3 groups.DiscussionWhen subjects are exposed to something new, they immediately make an appraisal based on their perception of the usability and gain of that interaction which impacts their willingness to accept new technologies. As per our study, firms can start using Digital humans for communication for corporate announcements and even better would be an interactive digital human.

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Mining and Analysis of Search Interests Related to Online Learning Platforms from Different Countries Since the Beginning of COVID-19

Thakur,

Khanna,

Cui

et al. 2023

Lecture Notes in Computer Science

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Analysist Acceptance of Video Conference at Zoom Application using Technology Acceptance Model

Cited by 4 publications

References 28 publications

An Analysis of Factors Influencing the Intention to Use “Untact” Services by Service Type

An Analysis of Factors Influencing the Intention to Use “Untact” Services by Service Type

The prospect of digital human communication for organizational purposes

Mining and Analysis of Search Interests Related to Online Learning Platforms from Different Countries Since the Beginning of COVID-19

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