“…Another 21 articles (23.1%) focused on the knowledge sources used in business communication practice. Three tackled artificial intelligence resources (Getchell et al, 2022; Naidoo & Dulek, 2022; Salomonson et al, 2013), three assessed the communication of emotions (Casado-Molina et al, 2022; Pickering, 2018; Xu & Wu, 2020), three focused on tasks of information gathering and storage (Craig & Allen, 2013; Gómez & Ballard, 2013; Young, 2018), five on the visualization of data (Jones et al, 2020; Kernbach et al, 2015; Laidroo, 2019; Melis & Aresu, 2022; Toth, 2013), and four on the business uses of personal stories (Yang, 2013) and narrative more generally (Aggerholm, 2014; Laskin, 2018; Rawlins, 2014). Three articles directly address the norms of rational thinking expected in the business environment (Geertshuis et al, 2015; Mandhana, 2022; Simonsson & Heide, 2018).…”