Analyzing Success Factors of Enterprise Resource Planning Adoption using Analytical Hierarchy Process

Abstract

Successful of ERP system adoption in the company is one of the keys for the continuity of the company's business. Since a lot of financials, time and human resources are invested on ERP adoption, there must be an evaluation of ERP system to assess whether the ERP system adoption is successful or not. Some models have been developed by some researchers to assess the evaluation of ERP success. Each model has important factors used to assess the success of ERP. This study analyzes several factors that measure ERP success derived from several ERP success models to identify the important degree of each factor. The method used in this research is Analytical Hierarchy Process (AHP) with the assessment data obtained from 3 experts who have the competence and experience regarding ERP system. The results of this study found that the benefit of use, organizational impact, and user satisfaction are the 3 main subfactors with the highest important degree values.

Identifying Critical Success Factors (CSF) in ERP Implementation Using AHP

“…These are the findings that indicate this research will be useful in the process of implementing ERP in PT XYZ and other social insurance companies in Indonesia where they can consider the most CSFs to be observed and monitored in its implementation (Pakpahan et al, 2021). Additionally, the grouping of factors into three main criteria -organization, process, and technology -was a practical approach for this study (Azmi & Trisminingsih, 2017;Gupta et al, 2022;Halim et al, 2020;Wicaksono et al, 2022;Sianipar et al, 2019;Suharto et al, 2019).…”

“…This method facilitates decision makers in comprehending the significance and relevance of the factors discussed in the study. AHP employs mathematical techniques to convert subjective or vague factors into quantitative variables, enabling researchers to objectively evaluate alternatives (Azmi & Trisminingsih, 2017;Wijiastuti et al, 2021).…”

“…An expert's judgement is deemed consistent if the CR value is equal to or less than 0.1. The index ratio (IR) value has been predefined by Saaty and is contingent upon the value of N, attached in Table 4 (Azmi & Trisminingsih, 2017).…”

How to Create E-Purchasing Based on Open ERP for Integrated Hospital Service System Using QuickStart Methodology

“…Enterprise Resource Planning (ERP) is a system which allow companies to integrate business process across organization and functions, all variant best practices business [4]. The system can collect, save, manage, and analyze transactional data on a company from a variety of different sources to help eliminate data redundancy and duplication.…”

The Effect of Motivation-Opportunity-Ability (MOA) Framework in SME's Social Media Marketing Adoption

“…SI is the understanding of SMEs in the use of innovation that can improve their position in social status [6]. Meanwhile, Perceived Usefulness is a person's assumption that technology can provide benefits to its users [23,24]. Infrastructure (IN), Past Experience (PE), and Self Efficacy (SE) variables were incorporated in the Ability factors.…”