Analyzing user-generated content using natural language processing: a case study of public satisfaction with healthcare systems

Ruelens, Anna

doi:10.1007/s42001-021-00148-2

Cited by 7 publications

(4 citation statements)

References 39 publications

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“…The approach to examining online readers' comments is partly based on Ruelens (2022); the procedure, however, is adapted to embrace a discursive perspective. The author reported the results of a survey of 634 online comments to find out about the attitudes towards healthcare services in different countries, the frequency of topics, nationality and gender of respondents.…”

Section: Methodsmentioning

confidence: 99%

Get a Jab or Grab a Glass (of Wine): A Sentiment and Corpus-Assisted Discourse Analysis of Reader Comments on News Story in the Daily Mail

Nacchia

2023

Lingue Culture Mediazioni - Languages Cultures Mediation (LCM Journal)

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The first lockdown had a positive impact on alcohol consumption, with wine becoming the most commonly consumed alcoholic beverage. Although the belief that the immune system and viral resistance are boosted by alcohol was labelled as ‘myth’ by the World Health Organization, a later study gave evidence that red wine drinking provided protection from COVID-19 1. Based on these premises, this paper embraces a multi-disciplinary approach combining Sentiment and corpus-assisted discourse analysis to explore news readers’ reactions to the news story as divulgated by the Daily Mail in a corpus of 454 online comments. Findings indicate that sarcasm and distrust are the most frequent feelings, along with a mainly negative sentiment associated with discourses concerning politics, the effectiveness of various substances in combating the virus and wine-making traditions. Also, insights into the role of readers’ role in affecting editorial policies are drawn.

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Section: Methodsmentioning

confidence: 99%

Get a Jab or Grab a Glass (of Wine): A Sentiment and Corpus-Assisted Discourse Analysis of Reader Comments on News Story in the Daily Mail

Nacchia

2023

Lingue Culture Mediazioni - Languages Cultures Mediation (LCM Journal)

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“…Estas características, en combinación con los atributos clásicos de los grandes conjuntos de datos, convierten a los recursos digitales en los más adecuados para la automatización de procesos y el análisis textual mediante computación. En este contexto se pueden encontrar fuentes de datos tanto secundarias como primarias para investigaciones, si bien la característica principal de los textos en línea radica en la abundancia de datos no solicitados (Ruelens, 2022).…”

Section: Procedente De Archivos Digitalesunclassified

Big data en ciencias sociales. Una introducción a la automatización de análisis de datos de texto mediante procesamiento de lenguaje natural y aprendizaje automático

Taboada Villamarín

2024

Rev. CENTRA Cienc. Soc.

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Las innovaciones en el campo de la ingeniería computacional y la inteligencia artificial brindan nuevas oportunidades metodológicas para la investigación científica, permitiendo el estudio de fenómenos sociales emergentes que nacen y habitan en los espacios virtuales. El propósito de este trabajo es familiarizar al científico social con los procesos ampliamente establecidos en el análisis masivo de texto mediante técnicas de aprendizaje automático que dan lugar a lo que hoy conocemos como procesamiento de lenguaje natural (PLN). En primer lugar, se lleva a cabo un breve recorrido por la historia del PLN y su relación con el análisis de texto en las ciencias sociales. Luego, en cada sección del texto, se valoran los pasos a seguir cuando se aplica PLN a investigaciones de carácter social, proporcionando información sobre programas informáticos, herramientas, fuentes de datos y enlaces útiles, con el propósito de ofrecer una guía introductoria y simplificada que sirva como acercamiento inicial a esta disciplina. Por último, se examina y evalúa los principales desafíos que las ciencias sociales enfrentan al implementar técnicas de PLN.

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“…In other words, satisfaction with the healthcare system may depend more on specific cultural and political factors external to the actual performance of the system itself [ 25 ]. For example, a study on public opinion in 61 countries found that peoples’ perceptions of accessibility and affordability were significant dimensions of overall public opinions towards the healthcare system [ 26 ]. Citizens’ expectations and political debates may influence the public satisfaction with the overall healthcare system or with specific domains such as affordability and accessibility [ 27 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring Older Adults’ Perceived Affordability and Accessibility of the Healthcare System: Empirical Evidence from the Chinese Social Survey 2021

Chen

Cheng

2023

Healthcare

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The difficulties in accessibility and affordability of healthcare services have posed persistent challenges to the Chinese government ever since the 1990s. This research aimed to explore the perceived accessibility and affordability of the healthcare system, which is also referred to as the social problem of Kan Bing Nan, Kan Bing Gui among older Chinese adults. The research, based on 2169 sample data points from the Chinese Social Survey (CSS) 2021 database, explored the objective and subjective factors in constructing the public perceptions of accessibility and affordability of the healthcare system among both older adult users and older adult non-users of healthcare services, including healthcare expenditure variables, patient experience variables, financial protection variables, and social evaluation variables. The study utilized binary logistic regression analysis to investigate how four different sets of independent variables impact the perceived affordability and accessibility of the healthcare system by older adults. The research found that Kan Bing Nan, Kan Bing Gui was considered the most pressing issue among the older adults in China. Self-reported medical burdens, the cost of healthcare services, and the perceived fairness of public healthcare services were significantly associated with older adults’ perceived affordability and accessibility of the healthcare system.

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Analyzing user-generated content using natural language processing: a case study of public satisfaction with healthcare systems

Cited by 7 publications

References 39 publications

Get a Jab or Grab a Glass (of Wine): A Sentiment and Corpus-Assisted Discourse Analysis of Reader Comments on News Story in the Daily Mail

Get a Jab or Grab a Glass (of Wine): A Sentiment and Corpus-Assisted Discourse Analysis of Reader Comments on News Story in the Daily Mail

Big data en ciencias sociales. Una introducción a la automatización de análisis de datos de texto mediante procesamiento de lenguaje natural y aprendizaje automático

Exploring Older Adults’ Perceived Affordability and Accessibility of the Healthcare System: Empirical Evidence from the Chinese Social Survey 2021

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