Abstract-E-commerce websites have millions of product and billions of the reviews given by users on the products. The reviews are given by authentic and fake reviewers. If the customer read some reviews among them to check the quality of the product, he/she may get confuse. If customer gets bad quality product it get hearted and the image of the E-commerce site degrades. Another problem here is that the reviews are huge in numbers for a single product. To process these reviews E-commerce requires a big quality analysis team, which will be costly for the stakeholders. This paper gives the solution of this problem by doing some automation using artificial neural network. Proposed work is divided into two modules in first half neural net gives its output and in second half all the output is taken and calculate its mean, this mean makes able to the rank the product, that by how much percent it is saleable. Ultimately believe of the customer will maintain and it will not think for other option.Keywords-Ecommerce, User reviews, Product rank, Artificial Neural Network, Back Propagation
I. INTRODUCTIONE-commerce is the platform of buying and selling of product, today"s era everybody wants to do shopping on Ecommerce because of it gives comfort, cost effective items, variety etc. Seeking this type of facility people do shopping on E-commerce platform. Apart from that today everybody talks about quality of service, everyone needs good product after paying some amount from its precious income. Today E-commerce is a huge platform to fulfil the customer demands, E-commerce persons should also maintains the quality of its products and they have very good team of quality check and assurance team but there are millions of product launches on their platform which are worldwide favourite brands but the quality of these brands may be good or it may not be good according to the customer"s expectations, after all customer is the end user of the particular product so it gives its reviews about that particular product on the site so the other customer may easily seek the information about that particular product. Some of the customer does not purchase the item if it has not good reviews given by the user, this kind of products which do not have good reviews may harms the image of the E-commerce site in front of its customer and customer may deviate to the other option and this will not be good for that organization.Artificial neural network is the better solution for that problem where some decision has to be made or problem requires some solution or classification. This problem will help to solve the problem of the E-commerce person to know the product quality which launches on their platform. If the product quality is not good according to its customer reviews, the action can be taken by E-commerce persons by removing the product form its site or by intimating the concerning product related company to maintain its product quality. These customer reviews are processed by the neural network and it will give some solution about the pro...