Antecedents and Consequences of Work Engagement Among Frontline Employees in Turkish Hotels

Burke, Ronald J.; Koyuncu, Mustafa; Fiksenbaum, Lisa; Tekin, Yasemin

doi:10.1080/15475778.2013.817243

Cited by 48 publications

(42 citation statements)

References 23 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Burke et al (2013) maintains that work engagement is an important concept for organisations to consider in unleashing the talents of their employees. Work engagement has been constantly related to positive work-related outcomes such as organisational commitment, job satisfaction, motivation, increased well-being and performance.…”

Section: Talent Management and Service Qualitymentioning

confidence: 99%

“…In this study business units with higher levels of work engagement tend to perform better compared to those business units with lower levels of work engagement. Burke et al (2013) refer to several studies where the work engagement of employees increased customer loyalty and employee performance (Salanova et al 2005;Halbesleben 2010). Finally Bakker, Demerouti and Verbeke (cited by Bakker et al, 2008, p. 194) showed that engaged employees "perform well and are willing to go the extra mile".…”

Section: Talent Management and Service Qualitymentioning

confidence: 99%

“…Pick, Teo and Yeung (2012) for example found that support staff faces significant obstacles in higher education in terms of career development opportunities, management support, poor performance management systems, unrealistic deadlines, a lack of participation in decision-making and poor compensation. Burke et al (2013) maintain that effective human resource management practices which also include talent management practices can increase the levels of employee engagement and in turn enhance the service quality provided to clients and overall institutional performance.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Talent Management, Work Engagement and Service Quality Orientation of Support Staff in a Higher Education Institution

Barkhuizen

Mogwere

Schutte

2014

MJSS

View full text Add to dashboard Cite

show abstract

Section: Talent Management and Service Qualitymentioning

confidence: 99%

Section: Talent Management and Service Qualitymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Talent Management, Work Engagement and Service Quality Orientation of Support Staff in a Higher Education Institution

Barkhuizen

Mogwere

Schutte

2014

MJSS

View full text Add to dashboard Cite

show abstract

“…Terdapat sejumlah saran yang peneliti harapkan bisa menutupi kekurangan-kekurangan tersebut. Pertama, peneliti selanjutnya diharapkan menguji variabel lain selain work-family enrichment yang secara teoretis dan empiris bisa memprediksi atau mempengaruhi work engagement, baik variabel demografis seperti tingkat pendidikan dan variabel situasional seperti konflik keluarga (Burke, Koyuncu, Fiksenbaum, & Tekin, 2013), serta faktor kepribadian (Akhtar, Boustani, Tsivrikos, & Chamorro-Premuzic, 2015). Peneliti berikutnya juga bisa menggunakan sampel lain selain karyawan yang sudah menikah di Hotel Wisma Yogyakarta untuk menguji validitas eksternal (Steckler & McLeroy, 2008) dari penelitian ini, yang mencerminkan sejauhmana hasil penelitian ini bisa digeneralisasikan pada responden dan konteks dengan karakteristik yang berbeda.…”

Section: Hasilunclassified

Work-Family Enrichment dan Work Engagement pada Karyawan yang Sudah Menikah

Susilo

Prahara

2019

MPS

View full text Add to dashboard Cite

The current research aims to examine the relationship between work-family enrichment and work engagement among married employees. The design of the current research was a correlational survey in which the data were analysed using the Pearson's product moment correlation. Among 39 married employees at Wisma Wisma Yogyakarta who were drawn on the basis of the purposive sampling, the result revealed as hypothesised that work-family enrichment was significantly and positively correlated with work engagement. We discuss this empirical finding in terms of theoretical and practical implications, as well as directions for future studies.

show abstract

“…It may be concluded that CS antecedents and consequences are selected with reference to specific research goals, data collection, objective market segment and tourist sector (Bradley and Sparks, 2012;Burke et al, 2013;Campo and Yagüe, 2009;Chatzigeorgiou et al, 2009). The accurate identification of the causal relationship between the antecedences and consequences of CS in tourism has proven to be an enormous challenge for many researchers who pioneered this area of research.…”

Section: The Theoretical Framework Of the Antecedents And Consequencementioning

confidence: 99%

The antecedents and consequences of customer satisfaction in tourism: a systematic literature review

2018

View full text Add to dashboard Cite

Purpose -The aim of this paper is to provide empirical guidance on those antecedents and consequences of customer satisfaction (CS) that may be included in the tourism sector and based on a systematic literature review. Design/methodology/approach -Undertaken through a review of 495 papers that have been published in 41 journals since 1988 and up to 2016 (a 29-year period). A more detailed understanding and discussion is also provided, which has been based on the analysis of the 100 most-cited articles. Findings -The theoretical models and the empirical applications provided depend to some extent on the sector under analysis. Nevertheless, the most popular determinants and consequences are service quality and loyalty (recommendation and revisiting), respectively. CS antecedents have been studied more than CS consequences. Research limitations/implications -The analysis has been based solely on English language articles that appear in Scopus. As a result, the geographical areas and the tourist sectors are definitely biased by this selection, and the results cannot be easily transferred to other geographical areas or tourist sectors. Practical implications -The results obtained from the study have relevant empirical and practical implications for hospitality researchers and practitioners. Firstly, the selected papers may be used as a valid starting point to research CS with respect to antecedents and consequences. Hospitality managers can also benefit from a better understanding of this triplet in tourism. Originality/value -This study is the first attempt to provide a systematic literature review on the antecedents and consequences of CS in tourism. Thus, researchers in the field will be able to begin their work with a complete and comprehensive model that considers the main antecedents and consequences of CS in tourism.

show abstract

Antecedents and Consequences of Work Engagement Among Frontline Employees in Turkish Hotels

Cited by 48 publications

References 23 publications

Talent Management, Work Engagement and Service Quality Orientation of Support Staff in a Higher Education Institution

Talent Management, Work Engagement and Service Quality Orientation of Support Staff in a Higher Education Institution

Work-Family Enrichment dan Work Engagement pada Karyawan yang Sudah Menikah

The antecedents and consequences of customer satisfaction in tourism: a systematic literature review

Contact Info

Product

Resources

About