Antecedents of Satisfaction in Guided Tours: An Introduction

Arslantürk, Yalçın; Altunöz, Özlem

doi:10.1016/j.sbspro.2012.09.150

Cited by 5 publications

(8 citation statements)

References 4 publications

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“…It seems that respondents are more likely to agree when the virtual tour guides enjoyed presenting information to the virtual tourist since it will make the virtual tourist more satisfied and more interested in listening throughout the tour. In supported in the study of Arslanturk and Altunoz (2012), it is important that the tour guides display enjoyment for the tourist to have a good experience throughout the virtual tour. Moreover, virtual tourists become more interested in participating in virtual tours when the material used was appropriate as it will serve as a medium to provide tourist satisfaction.…”

Section: Resultsmentioning

confidence: 99%

“…Furthermore, virtual tourists seem to be more interested in attending virtual tours when the virtual tour guide relates information to them effectively as the tour guide's primary duty is to share the knowledge in that particular destination. It is supported by the study of Arslanturk and Altunoz (2012) states that tourists tend to be more interested in joining the virtual tour when the tour guide is articulate enough to relate information to them. In addition, the tourist appears to be more satisfied when the virtual tour guide extends effort to build connections in them since establishing rapport is essential in a virtual setup.…”

Section: Resultsmentioning

confidence: 99%

“…Additionally, if the tour guide appears at ease, the tourist will pay closer attention to what she or he is saying; in this way the tourist will learn more about the destination and enjoy the tour. Another tour guide skill that exudes excitement while on the trip is enthusiastic in this way the tour can be more fun because of the interaction between the tourist and the tour guide, that is been stated by (Arslanturk & Altunoz, 2012).…”

Section: Composite Mean 328 Agreementioning

confidence: 99%

“…When it comes to tour guiding, tourists should be satisfied with how the tour guide manages the entire journey. According to Arslanturk and Altunoz (2012) the ability to be a tour guide may be rated based on whether or not the guide was expressive during the trip. A tour guide should be expressive enough for the tourist to completely experience their excursion.…”

Section: Composite Mean 328 Agreementioning

confidence: 99%

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The Virtual Tour Guides on Tourists’ Satisfaction: Role of Sense of Presence

Atienza,

Hilario,

Lopez

et al. 2024

The European Proceedings of Social and Behavioural Sciences

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The key to foster tourism industry during the pandemic would be the adaptation of virtual tours using digital technologies. The virtual tour aims to encourage tourists to participate virtually in the safety and comfort of their home. Hence, this study aims to explore virtual guides and tourists' satisfaction on virtual tours: mediating role of virtual presence, more specifically to determine the demographic profile of the respondents, asses virtual tour guide qualities, level of satisfaction, level of sense of presence of tourists, how the virtual tour guide qualities affect sense of presence and sense of presence affect the satisfaction of tourists and how the 3 variables mediate. The study is quantitative research since it used statistics to compute the data. As a result, pertaining to the level of sense of presence of tourists during virtual tour, respondents agreed that it is a crucial element which means, sense of presence must be acquired by the tourist to improve their unique experience. The researchers concluded that mediation occurred within the three major variables. This means that to satisfy the virtual tourist, tour guide qualities and sense of presence must be presented throughout the tour. A sense of presence acts as the mediator between the virtual tour guide qualities and tourist satisfaction which means sense of presence plays a vital role in attaining tourist satisfaction.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Composite Mean 328 Agreementioning

confidence: 99%

Section: Composite Mean 328 Agreementioning

confidence: 99%

See 2 more Smart Citations

The Virtual Tour Guides on Tourists’ Satisfaction: Role of Sense of Presence

Atienza,

Hilario,

Lopez

et al. 2024

The European Proceedings of Social and Behavioural Sciences

View full text Add to dashboard Cite

show abstract

“…The earliest literature on TCs focused on the subtopic of GPT products, mainly looking at the roles, responsibilities, and importance of TCs in GPTs. In more recent years, studies have begun to focus on TCs to understand TC service qualities, emotional labor, emotional intelligence, and guiding styles (Arslanturk and Altunoz 2012; Min 2012; J. Y. Wong and Lee 2012).…”

Section: Discussionmentioning

confidence: 99%

Tour Conductor Playfulness: Conceptualizing and Scale Development

Cheng

Chen

2020

Journal of Travel Research

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The purpose of this study is to conceptualize a construct of Tour Conductor Playfulness (TCP) and establish a set of reliable and valid measures for TCP. The construct of TCP introduces a new concept in tourism research, while also extending the application of playfulness theory. TCP also can help businesses train employees and serve as a tool for human resource management. Study 1 produced initial items through in-depth interviews and content analysis, and study 2 conducted two sample collections. First, an exploratory factor analysis was performed by investigating 253 tour conductors, and four factors were identified: playful guiding, enthusiastic guiding, creative guiding, and engaged guiding. Second, this scale was validated with a new sample of 396 tour conductors. We verified the reliability of the TCP scale through confirmatory factor analysis, convergent validity, and discriminant validity to finally obtain 23 items. Implications and suggestions for future research are provided.

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