Antecedents of Tourism Destination Image and Customer Satisfaction in Tourism Industry

Teviana, T.; Ginting, Paham; Lubis, Arlina Nurbaity; Gultom, Parapat

doi:10.35808/ersj/719

Cited by 4 publications

(3 citation statements)

References 24 publications

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“…Conversely, the lower the Tourist Satisfaction, the more disloyal the tourist will be. The results of this study are in line with the results of research that has been done [60][61][62], which shows that Tourist Satisfaction has a significant effect on tourist loyalty.…”

Section: Discussionsupporting

confidence: 90%

Examining the Impact of Destination Image on Tourist Satisfaction and Loyalty at Lake Toba, Indonesia

Arif,

Hasibuan,

Purnama

et al. 2024

IJSDP

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This study aims to test the influence of destination image on tourist loyalty satisfaction in Lake Toba, Indonesia. This study uses an explanatory research approach. The population of this study is all Domestic Tourists visiting the Lake Toba Region. Determination of the number of samples using the formula and obtained as many as 96 respondents. Primary data collection is done by questionnaire (questionnaire). The data analysis method used is Partial Least Square (PLS) based Structural Equation Modelling (SEM). The study results show that cognitive, unique, and affective images positively and significantly affect on tourist satisfaction in tourist destinations in the Lake Toba Region.

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Section: Discussionsupporting

confidence: 90%

Examining the Impact of Destination Image on Tourist Satisfaction and Loyalty at Lake Toba, Indonesia

Arif,

Hasibuan,

Purnama

et al. 2024

IJSDP

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“…There is also a change in preferences on the market in choosing the class of travel. The number of displacements between business and economic and tourist classes is increasing (Teviana et al, 2017). This type of displacement shows that the stable group on long distances, carried out by traditional carriers, are business class passengers, for whom the ticket price is not a determining factor, while the quality of service or certain luxury symptoms are the elements most expected by them.…”

Section: Figure 3 Reasons For Moving Passengers From the Low-cost Tomentioning

confidence: 99%

Main Determinants of Shaping the Quality of Air Transport Services

Hawlena¹,

Mazurek-Kusiak²,

Kobyłka³

2019

ERSJ

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Purpose:The purpose of the article is to demonstrate the impact of the most important determinants on the selection of the best quality variant of the air service level, depending on the proposed price, standard, comfort, service quality, loyalty, scope of additional services and other criteria. Design/Methodology/Approach: Research on the determinants governing the choice of the air travel segment is based on available literature, statistical documentation, IATA and ULC, Airbus and Boeing, and mainly based on own empirical research. The tests carried out using the diagnostic survey method included two comparable periods in 2011 and 2018. They were carried out on a group of 321 passengers, who started their journey at Katowice-Pyrzowice, Kraków-Balice, Rzeszów-Jasionka and Lublin-Świdnik airports. Findings: The undertaken research based on own empirical study demonstrates the decisive importance of quality in creating the unique services and added value. The effectiveness of reasons determining the passengers' movements between traditional and low-cost carriers, was also demonstrated as a result of the improvement of consumer service in internal, intersegmental and inter-branch conditions of competition. Practical Implications: The key determinant of obtaining a competitive market advantage by service providers is the improvement of passenger service quality at the departure port, on the aircraft and at the destination port. The skill and effectiveness of this dominant use is demonstrated by the level of elimination of unfavorable features of the service already in the design phase, the dimension of the outflow of loyal passengers to competitors, the number of new increments and the expansion of loyal customers, which is expressed in a synthetic way by the increase in purchases. Originality/Value: Comparison of services of traditional air carriers with the low-cost carriers on the polish market. Data can be compared with other countries.

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“…The capability referred to the research is the application's ability to respond customers when making transactions in the application. Teviana et al (2017) provide an explanation that capabilities in marketing have a significant effect on customer satisfaction. This is due to the ability to provide value related to advantages to its consumers.…”

mentioning

confidence: 94%

Factor affecting user satisfaction in agricultural e-commerce applications: Facing the new normal

Nusifera¹,

Najib²,

Kirbrandoko

2020

JIBE

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Agricultural E-Commerce with a retail business model has a big challenge to become an alternative sales distribution of agricultural products. Consumer satisfaction and loyalty can be a strategy for companies to maintain and increase sales. The purpose of this study was to analyze the users of agricultural e-commerce application characteristics and variables that affect customer satisfaction and loyalty. It was conducted by a survey in the Greater Jakarta area, Indonesia. Research data were collected using a questionnaire with a convenience sampling method to 170 respondents. The majorities of respondents were women with an age range of 20-30 years. Structural Equation Modeling (SEM) results show that there is a significant influence between information quality, design, response, security, delivery on satisfaction, and satisfaction with loyalty. On the other hand, there is no significant difference between ability, payment, user service, and satisfaction. Companies can create loyalty programs to increase product purchase retention in agricultural e-commerce.

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Antecedents of Tourism Destination Image and Customer Satisfaction in Tourism Industry

Cited by 4 publications

References 24 publications

Examining the Impact of Destination Image on Tourist Satisfaction and Loyalty at Lake Toba, Indonesia

Examining the Impact of Destination Image on Tourist Satisfaction and Loyalty at Lake Toba, Indonesia

Main Determinants of Shaping the Quality of Air Transport Services

Factor affecting user satisfaction in agricultural e-commerce applications: Facing the new normal

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