Application of Queuing Theory to Optimize Waiting-Time in Hospital Operations

Yaduvanshi, Deepak; Sharma, Ashu; More, Praful Vijay

doi:10.31387/oscm0380240

Cited by 20 publications

(18 citation statements)

References 31 publications

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“…This useless time will remain as the problem when the management did not take the focus on how to reduce it. 19 From the data above, improvement is needed in the supply chain management process at Panti Rapih Hospital. One of them is the implementation of lean management in all units in the hospital.…”

Section: Resultsmentioning

confidence: 99%

Lean Hospital: Strategy of Operational Financing Efficiency in Supply Chain Management

Munaa

Ardini

Inayah

2021

Jurnal Manajemen Kesehatan Indonesia

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Health financing in Indonesia has increased from 27 US $ (2003) to 115 US $ (2017) and will continue to increase as the population increases. The JKN era is also a burden where health financing managed by BPJS is always deficit every year. Hospitals as health service providers must be able to carry out operational cost efficiency as mandated by the JKN era, namely quality control and cost control. One of the cost efficiency methods is the implementation of lean management in hospital operational processes, especially the supply chain management process (procurement, inventory control, distribution planning and demand management). This study aims to evaluate the improvement process and cost efficiency after the implementation of lean management in the supply chain management process at the hospital. This study used a single holistic case study method with the unit of analysis at the Lean team level at Panti Rapih Hospital, Yogyakarta. Research subjects are employees in the team who are directly involved in the implementation of lean management. Selection of research subjects based on purposive sampling. Total sample of 7 respondents for in-depth interview process. The research instrument used an interview guide. The result of this research is that lean management which is applied in the logistic unit of the neat orphanage hospital can reduce waste such as motion, inventory, and waiting time. In addition, another benefit that can be felt by management is increasing cost efficiency. The conclusion of this study is that lean management is recommended to be applied in health services such as hospitals.

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Section: Resultsmentioning

confidence: 99%

Lean Hospital: Strategy of Operational Financing Efficiency in Supply Chain Management

Munaa

Ardini

Inayah

2021

Jurnal Manajemen Kesehatan Indonesia

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“…below or equal to 0.80) is to provide adequate number of servers, assuming of course that the arrival rate cannot be controlled [27]. Also, Yaduvanshi, Sharma, & More, [28] opines that average waiting time in a tertiary hospital is considered excessive by the World Health Organisation (WHO) when it is above 240 minutes (4 hours). This implies that patients wait excessively in the select hospitals where average waiting time is found to be above 240 minutes.…”

Section: Discussionmentioning

confidence: 99%

Queue Management Benchmark for Modelling Patients' Flow in Nigerian Public Hospitals

Akpan¹,

Nsikan²

2021

JEMT

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Although queue management in hospitals is widely researched, little is known about the benchmark for modelling patients flow in terms of the optimal number of servers required for effective service delivery. This study applied the queuing theory to the Nigerian public hospitals by setting a benchmark for modelling patients flow. A mixture of survey and observation was adopted to garner data for 30 days from patients in six public hospitals in Nigeria. Data were subjected to performance analysis via the Temporary Ordered Routine Algorithm. The computed performance values were further compared with their acceptable benchmarks for multi-server queues through the General Purpose System Simulator. We found the queuing system in the select hospitals not in congruence with the system performance benchmark; the mean service rate in each facility was low compared to the mean arrival rate; and the simulated number of doctors for were below the modelled benchmark. Managerial implications of findings were discussed.

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“…Agar tidak mengalami keterlambatan barang untuk diproduksi sesuai jadwalnya (Adeyinka & Kareem, 2018). Antrean terjadi pada suatu proses produksi dikarenakan adanya penghambatan dalam proses produksi, biasanya mesin mengalami kerusakan, kinerja dari pekerja rendah, dan lain sebagainya (Noordiansyah et al, 2020) (Yaduvanshi et al, 2019). Dalam banyak kasus, fasilitas layanan tambahan dapat disediakan untuk mengurangi antrean atau mencegah pembentukan antrean.…”

Section: Pendahuluanunclassified

Analisis Penerapan Teori Antrian pada Usaha Nasi Bebek Pedas Khas Madura Nor Aini

Nurhidayati

Arifiya

Putri

et al. 2022

judic

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Penelitian ini menganalisis sistem antrian pada Usaha Nasi Bebek Pedas Khas Madura Nor Aini. Analisis menggunakan data kelajuan kedatangan pelanggan dan data kelajuan pelayanan pelanggan dengan tujuan mendapatkan model antrian dan karakteristik di Usaha Nasi Bebek Pedas Khas Madura Nor Aini. Metode penelitian yang digunakan adalah kuantitatif berdasarkan data primer dan menggunakan stopwatch untuk mencatat data waktu pelayanan. Hasil dari penelitian ini adalah model antrian nya yaitu (M/M/1):(FIFO/~/~) dengan kedatangan orang ketika meunggu rata-ratanya yaitu 2 orang, rata-rata banyak orang pada saat menunggu dan mengantri yaitu 3 orang, rata-rata waktu ketika menunggu yaitu 19,2 menit, rata-rata waktu ketika seorang pada saat menunggu dan mengantri yaitu 13,2 menit, dan tingkat kesibukan yaitu 70%. Maka, dapat disimpulkan bahwa keadaan ini dapat dikatakan cukup ideal untuk sistem antrian pada Usaha Nasi Bebek Pedas Khas Madura Nor Aini. Namun, perlu ditingkatkan lagi usahanya, agar tingkat kesibukan pemilik meningkat hingga mecapai 100% dan popularitas serta keuntungan juga ikut meningkat. Kata kunci: Antrian, Kedatangan, Pelayanan

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Application of Queuing Theory to Optimize Waiting-Time in Hospital Operations

Cited by 20 publications

References 31 publications

Lean Hospital: Strategy of Operational Financing Efficiency in Supply Chain Management

Lean Hospital: Strategy of Operational Financing Efficiency in Supply Chain Management

Queue Management Benchmark for Modelling Patients' Flow in Nigerian Public Hospitals

Analisis Penerapan Teori Antrian pada Usaha Nasi Bebek Pedas Khas Madura Nor Aini

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