“…Process management orientation to continuous improvement requires that Six Sigma members are trained intensely in abilities, group dynamics and statistical methods and tools (Gitlow, 2005;Lee et al, 2006;Ravichandran, 2006;Zu et al, 2008). For example, the DMAIC cycle (define, measure, analyze, improve and control) is also present in Six Sigma, as a tool for process improvement (Kanji, 2008;Kaushik and Khanduja, 2009;Schroeder et al, 2008). Besides, Breyfogle (2003) describes a very wide variety of statistical tools that can be used in each phase of the DMAIC cycle.…”