“…System dynamics modeling captures complexity by focusing on the causal relationships and dynamic feedback mechanisms between different parts of the system (Sterman, 2001). The system dynamics approach has been used to examine health service delivery (Levin and Roberts, 1976;Semwanga et al, 2016); health care quality improvement (Cavana et al, 1999;Hirsch and Immediato, 1999;Wolstenholme et al, 2007); patient flow and waiting time (Wolstenholme, 1999;Lane and Husemann, 2008;Vanderby and Carter, 2010); health human resources (Ishikawa et al, 2013;Ansah et al, 2015); long-term care for the elderly (Ansah et al, 2013); global healthcare management (Homer et al, 2000;Chick et al, 2008;Thompson and Tebbens, 2008); mental health (Huz et al, 1997;Smits, 2010); and chronic disease management (Homer et al, 2004(Homer et al, , 2007Siegel et al, 2011). This model is thematically similar to the health services delivery model by Levin and Roberts. The model was developed as follows.…”