Appointment scheduling for medical diagnostic centers considering time-sensitive pharmaceuticals: A dynamic robust optimization approach

Namakshenas, Mohammad; Mazdeh, Mohammad Mahdavi; Braaksma, Aleida; Heydari, Mojtaba

doi:10.1016/j.ejor.2022.06.037

Cited by 3 publications

(1 citation statement)

References 52 publications

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“…Patient satisfaction is the linchpin for evaluating the holistic quality of healthcare services, with waiting times emerging as a pivotal factor influencing this crucial metric. Waiting times are especially significant in aesthetic clinics, where individuals pursue elective and time-sensitive procedures (Namakshenas et al, 2023). This section delves into an extensive examination of patient satisfaction in the context of waiting times, emphasizing the need for effective management strategies and a nuanced understanding of the psychological aspects inherent in the waiting experience (Heinonen & Lipkin, 2023).…”

Section: Patient Satisfaction and Waiting Timesmentioning

confidence: 99%

Improving Lean Clinics (Lean Healthcare): A Voice of Employee Approach to Reduce Waiting Times

GÜLTAŞ

2023

Düzce Üniversitesi Sosyal Bilimler Dergisi

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This study presents a solution-focused strategy for reducing patient waiting times at an aesthetic clinic in Ankara, Turkiye. Focused on the dynamic intersection of operational efficiency and patient satisfaction, this study employs a "Voice of Employee" approach to glean insights from frontline staff, acknowledging their pivotal role in service delivery. Quality circles, Pareto, and fishbone diagram analyses discern the root causes of prolonged waiting times, identifying factors such as deficient initial registration processes, inadequacies in ERP and CRM applications, and suboptimal waiting area facilities. This investigative process yields pragmatic solutions, positioning the study as a strategic guide for enhancing service quality and ensuring patient contentment in aesthetic clinics. Beyond its immediate implications, the research contributes to the broader academic discourse on sustainable healthcare solutions, championing the integral role of employee perspectives in shaping operational strategies. The refined conclusions drawn from this study propel healthcare institutions toward a future marked by continual improvement, attuned to patient needs while navigating the complexities of an ever-evolving healthcare landscape.

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Section: Patient Satisfaction and Waiting Timesmentioning

confidence: 99%