Appraisal of students experience survey (SES) as a measure to manage the quality of higher education in the Kingdom of Saudi Arabia: an institutional study using six sigma model

Abstract

Students' Evaluating Teaching Effectiveness is one of the most widely accepted methods of measuring the Quality of Higher Education worldwide. The University of Dammam is currently performing several evaluations by students as required for academic accreditation by the National Commission for Academic Accreditation and Assessment. Of these, two of them deal with program evaluation i.e. Students Experience Survey (SES), and Programme Evaluation Survey (PES). SES denotes the experience of students halfway through in a given academic program and PES denotes the students overall experience at the end. This study was conducted among the students of Medical and Nursing programs to capture their experiences related to various aspects of the teaching and learning process adopted in their college. The students' attitude was captured through the SES questionnaire and the data were analyzed through six sigma analytical tool using the Poisson distribution model. From the non-conformance level apprehended through the responses from the students about the various categories of teaching and learning process prevailing in the College, the corresponding sigma rating for each teaching and learning process was calculated. Consequently, an innovative six point quality rating system was developed for each sigma values.

Revisión de la implementación de Lean Six Sigma en Instituciones de Educación Superior

“…Resulta interesante nombrar el proyecto que se ejecutó en una IES no especificada para reducir la deserción estudiantil utilizando la metodología Lean Six Sigma con la estructura DMAIC, se demostró que resulta viable para este tipo de problemas aplicar esta metodología, sin embargo, al ser un primer proyecto de este tipo se presentan barreras importantes por superar [51]. [53], [54], [18], [55], [48], [20], [56], [38], [13], [57], [58], [25], [28], [14], [40], [59], [47], [50], [60], [61], [62] 21 2 Mejorar el sistema de calidad y acreditación de las IES [54], [9], [48], [63], [64], [56], [38], [10], [57], [26], [59], [52], [47], [65], [61], [62] 16…”

“…3 Mejorar eficiencia y efectividad de procesos [18], [48], [1], [66], [20], [4], [10], [38], [13], [26], [50], [60], [65], [61], 14 4 Responder a la alta competencia del sector educativo [53], [55], [1], [20], [56], [38], [13], [10], [58], [40], [59], [65], [61] 13 5 Mejorar procesos administrativos y académicos [53], [1], [20], [64], [38], [57], [28], [29], [59], [47], [60], [61]…”

“…Las organizaciones LSS crean un ambiente de mejora continua a través del alineamiento de la organización al modelo; la metodología es más que una técnica de mejora de la calidad, es un enfoque de cambio que integra la capacidad de liderazgo con el mejoramiento de calidad, refinamiento de procesos y voz del cliente [9]. Estas metodologías han sido vistas como una ayuda adicional para responder a requisitos de acreditación por parte de los entes acreditadores del país donde operan [26,64].…”

Lean six sigma and assurance of learning: Challenges and opportunities

“…Common issues include the necessity of sponsorship and support by senior leadership, difficulty measuring the exact nature of the educational product, necessity of dealing with long measurement time periods common in higher education assessment protocols, the service nature of education and the overall misalignment of faculty reward systems. Nevertheless, there have been some encouraging adoptions and case studies reported in the higher education literature (Al-Kuwaiti and Vijay, 2015;Holmes, Jenicke and Hempel, 2015;Kukreja, Ricks, Jr. and Meyer, 2009;Pavlovic et al, 2014;Yu and Ueng, 2012).…”

A Lean Six Sigma Approach for Improving Utilization of Walk-In Tutors

“…This case study is only one example of the vast applications of Lean Six Sigma for enhancing the knowledge and skills of program coordinators, directors, and administrators in higher education. Institutions of higher education are beginning to discover more applications of Lean Six Sigma, such as combining the principles of Six Sigma and quality management (Adina-Petruta and Roxana, 2014), improving online education (Bandyopadhyay, 2014), assessing student surveys (Al Kuwaiti and Subbarayalu, 2015), pedagogy and professional development (Tetteh, 2015), and a special issue on Lean Six Sigma in higher education was published in the International Journal of Quality and Reliability Management (Jiju, 2015). The author incorporated Lean Six Sigma experiential learning opportunities into a graduate Industrial Engineering and Management Systems course at the University of Central Florida (Furterer and Crumpton-Young, 2005).…”