Are empathy and emotional intelligence missing in dental practitioner's toolkit in Saudi Arabia? A cross-sectional study

Gokhale, Shankar T.; Al-Qahatani, Saleh M.; Raj, Ravi; Al-Qahatani, B S; Vaddamanu, Sunil Kumar; Jathmi, Adel Ali Ahmed; Al‐Shehri, Waleed A. K.; Nagati, R R

doi:10.4103/njcp.njcp_605_18

Cited by 5 publications

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“…They found that the students were more sympathized while giving care to the patients, and therefore they recommended communication sessions to be given even to experienced dentists (Kruse et al, 2019). However, it was shown in a study done in Saudi Arabia that the empathy of the dentist was not attributed to his qualification (Gokhale et al, 2019). Patients seem to be more affected by how they are being treated and how dentists communicate (Manual of Clinical Procedures in Dentistry, 2018).…”

Section: Introductionmentioning

confidence: 99%

Untitled

2020

IRJPEH

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Patient experience is considered an important measure of the quality of health care. Satisfaction with dental services may be affected by the method adopted by the dentist. The extent of shared decision making can enhance the acceptance of treatment and thus improve patients' oral health. Little is known in Saudi literature about how dentists' interplay with their patient. To measure dental visit satisfaction level and shared decision making and their correlation with each other. A descriptive cross-sectional study was conducted among 220 female patients aged 18 years and above, attending dental clinics with the last dental visit not exceeding 2-3 weeks. Data were collected using an interviewer-administered structured questionnaire at the dental waiting areas. The questionnaire measures satisfaction and shared decision making as well as sociodemographic factors. The mean satisfaction level using the Likert scale was (4.5). The responses to the shared decisionmaking mean score were (3.89). There is a significant association between patient age and shared decision-making (p-value= 0.003) as well as the treating physician background (p-value= 0. 004). A highly significant moderate correlation was found between the level of patient satisfaction and the shared decision-making towards the positive direction (r= 0.509) with a P-value of 0.0001. Dental clinic attendees were highly satisfied with their dental visit, and they perceived the decision making to be moderately shared. Shared decision making had a significant moderate correlation with the level of patient satisfaction.

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Section: Introductionmentioning

confidence: 99%

Untitled

2020

IRJPEH

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Dentists’ soft skills: a scoping review

Ortega,

do Nascimento,

Grande

et al. 2024

Discov Educ

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Profiling health professionals’ personality traits, behaviour styles and emotional intelligence: a systematic review

2023

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Background Non-cognitive traits have been theorised to predict characteristics, career choice and outcomes of health professionals and could represent a homogenous group. This study aims to profile and compare personality traits, behaviour styles and emotional intelligence of health practitioners across a variety of professions. Methods Empirical literature was systematically reviewed. A two-concept search strategy was applied to four databases (CINAHL, PubMed, Embase, ProQuest). Title/abstract and full text articles were screened against inclusion and exclusion criteria. Methodological quality was assessed using Mixed Methods Appraisal Tool. Data was synthesised narratively and meta-aggregated where feasible. Results Three hundred twenty-one studies representing 153 assessment tools of personality (n = 83 studies), behaviour (n = 8), and emotional intelligence (n = 62) were included. Most studies (n = 171) explored personality (medicine, nursing, nursing assistants, dentistry, allied health, paramedics), revealing variation in traits across professions. Behaviour styles were least measured with only ten studies exploring these across four health professions (nursing, medicine, occupational therapy, psychology). Emotional intelligence (n = 146 studies) varied amongst professions (medicine, nursing, dentistry, occupational therapy, physiotherapy, radiology) with all exhibiting average to above-average scores. Conclusion Personality traits, behaviour styles and emotional intelligence are all key characteristics of health professionals reported in the literature. There is both heterogeneity and homogeneity within and between professional groups. The characterisation and understanding of these non-cognitive traits will aid health professionals to understand their own non-cognitive features and how these might be useful in predicting performance with potential to adapt these to enhance success within their chosen profession.

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Are empathy and emotional intelligence missing in dental practitioner's toolkit in Saudi Arabia? A cross-sectional study

Cited by 5 publications

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Dentists’ soft skills: a scoping review

Profiling health professionals’ personality traits, behaviour styles and emotional intelligence: a systematic review

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