Are nurses verbally abused? A cross-sectional study of nurses at a university hospital, Eastern Province, Saudi Arabia

AlShamlan, Nouf A; Jayaseeli, Nithya; Al-Shawi, Moneera M; Aljoudi, Abdullah S

doi:10.4103/jfcm.jfcm_45_17

Cited by 29 publications

(68 citation statements)

References 27 publications

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“…Few other studies have examined this topic in Saudi Arabia, and the majority were conducted in hospitals. [14][15][16][17][18][19] A total of 47% of HCWs in this study experienced workplace violence during the 12-month period prior to our investigation. This is very similar to reports from a study conducted at family medicine centers in Riyadh (45.6%), but it substantially exceeds the rate reported in two other studies conducted in the Eastern Province, in Al Khobar (30.7%) and Alhassa (28%).…”

Section: Discussionmentioning

confidence: 99%

“…16 A similar study was conducted at a university hospital in the Eastern Province in 2015 among 450 nurses, in which 30.7% reported experiencing verbal abuse in the 12-month period prior to the study. 17 A 2012 cross-sectional study conducted among 258 HCWs at two public hospitals in Riyadh showed that 67.4% had experienced violence during the 12-month period prior to study, 18 while a 2010 cross-sectional study conducted among 1091 HCWs in Al-Hassa City found that 28% had experienced at least one violent event during the previous year, the majority emotional/verbal abuse (92.1%) versus physical violence (7.9%). 19 When it comes to the risk factors of violence in healthcare settings, the abovementioned study in Spain found that violent events were caused by dissatisfaction with provided care (36.3%), wait times (17.0%), and pharmaceutical prescriptions (12.9%).…”

Section: Introductionmentioning

confidence: 99%

“…15 Another local study found that most participants (70.8%) were aware that procedures for reporting violence existed; however, 86.7% of verbal abuse victims did not report the incident, mainly (45.5%) due to the perceived ineffectiveness of available procedures. 17 However, few studies have investigated these issues in Saudi Arabia, especially in the Eastern Province. As such, this survey study examined the prevalence of violence against primary HCWs in Dammam and Al Khobar in the Eastern Province of Saudi Arabia.…”

Section: Introductionmentioning

confidence: 99%

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Violence Against Healthcare Workers at Primary Care Centers in Dammam and Al Khobar, Eastern Province, Saudi Arabia, 2019

Alsmael¹,

Gorab²,

Alqahtani³

2020

IJGM

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Workplace violence is common throughout the world. It causes many serious problems in the healthcare sector, where it significantly impacts healthcare workers, the services provided, and organizations as a whole. However, few studies have investigated these issues in Saudi Arabia. This study examined the prevalence of violence against healthcare workers at primary care centers in Dammam and Al Khobar, in the Eastern Province of Saudi Arabia. The study also assessed the types, perpetrators, perceived causes, and consequences related to such violence. Here, the aim was to understand how healthcare workers responded to violence and gauge their awareness of a reporting system. Patients and Methods: A total of 360 healthcare workers (180 each from primary care centers in Dammam and Al Khobar) were invited to complete structured, self-administered questionnaires. As such, this study employed a cross-sectional analytical design. Results: The prevalence of workplace violence among all participating health workers was 46.9%, with approximately 90% of these workers reporting verbal violence, 34.3% having been subject to intimidation, and 3% reporting physical violence. Approximately 75% reported that violent events were initiated by patients, while 45.6% reported that the events were initiated by patients' companions. Healthcare workers' reactions included reporting events to their supervisors or the police, but 46.7% said they did nothing; the most common reason was perceived inefficacy. Finally, only 36.4% of all participants were aware of a violence reporting system. Conclusion: This study showed that healthcare workers were commonly exposed to different forms of violence, but often either did not react to it or did not report it. Further, there was relatively little awareness of how to manage and report workplace violence, thus indicating the need for healthcare workers to receive relevant education and training. A national program should also be established to track and prevent workplace violence.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Violence Against Healthcare Workers at Primary Care Centers in Dammam and Al Khobar, Eastern Province, Saudi Arabia, 2019

Alsmael¹,

Gorab²,

Alqahtani³

2020

IJGM

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“…This method allowed the nurses to express their own experience through interviews. As a result, the lived experiences of this verbally abused nurses were revealed (Varga & Holloway, 2014;Al-Shamlan et al, 2017).…”

Section: Methodsmentioning

confidence: 99%

Verbal Abuse in the Workplace: The Unfolding Phenomenon

Cabillo¹,

Daño²

2020

MJN

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Violence in the workplace is a common situation among workers all over the world. This may happen to almost all companies and industries where violence is really a concern. One workplace where violence is rampant includes the hospitals and nursing homes. In the Philippines, nurses are confronted with physical, verbal, and emotional abuses. However, evidence of verbal abuse against nurses in the workplace are little and even fragmented literature reviews particularly on exposure rates, sources, and responses. This study determined the lived experiences of nurses who experienced verbal abuses in their workplace. The study utilized qualitative descriptive phenomenological approach that describe social phenomenon that is concerned with opinions, feelings and experiences of nurses as they occur naturally in the time of verbal abuse. Purposive sampling was used, and it focused on nurses who are employed in the hospitals. The instrument utilized the Bevans interview guide which is an essential concept to understand the present phenomenon. Descriptive bracketing allowed the researcher to focus on the pure essences of the phenomenon. The Colaizzi's eight steps were used in analyzing the data. The results of the study revealed the themes as result of their lived experiences. The first theme is destructive experience, the second theme is reactive responses, and the third theme is the evasive strategies. With these findings, the researcher noted the phases of the nurses lived experiences. Despite of difficulties, pain and sadness, the nurses have the capacity to resolve and cope any kinds of violent situations.

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“…14,15 Workplace violence against healthcare professionals in the Middle East has been thoroughly studied recently. [16][17][18] Although government policies and regulations are in place, the rate of workplace violence in the Middle East, such as in Saudi Arabia, is quite high. 16 In Saudi Arabia, over twothirds of healthcare professionals have experienced some form of violence, from either patients or their families.…”

Section: Introductionmentioning

confidence: 99%

The Awareness of Violence Reporting System Among Healthcare Providers and the Impact of New Ministry of Health Violence Penalties in Saudi Arabia

Towhari¹,

Bugis

2020

RMHP

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Healthcare professionals are one of the most vulnerable groups subjected to verbal and physical violence daily while carrying out their duties; such violence is a worldwide concern. This study aimed to explore the awareness of a violence reporting system among healthcare providers and the impact of the new Ministry of Health (MOH) violence regulations at one of the Eastern Region hospitals in Saudi Arabia. Methods: A cross-sectional study was conducted from January to February 2020. The study included 210 healthcare providers from different specialties working in critical care units. A sample of 137 healthcare providers was selected randomly, and a self-administered questionnaire was distributed accordingly. Results: In this study, 31.4% of participants were not aware of whether they had a specific system for reporting violent incidents, while 68.6% had no training on these systems. Experiences of violence among the staff decreased from 78.6% before the MOH regulations to almost 20% after the MOH regulations. Conclusion: The majority of victims did not report incidents because there is a lack of system privacy, and the workers felt that the incidents of violence were a part of their daily jobs. In addition, this study revealed that the majority of healthcare workers did not receive training on the reporting system, which explains their lack of knowledge about the formal reporting system. Finally, the MOH initiative and penalties for controlling workplace violence have resulted in a significant drop in the prevalence of violence among healthcare workers.

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Are nurses verbally abused? A cross-sectional study of nurses at a university hospital, Eastern Province, Saudi Arabia

Cited by 29 publications

References 27 publications

<p>Violence Against Healthcare Workers at Primary Care Centers in Dammam and Al Khobar, Eastern Province, Saudi Arabia, 2019</p>

<p>Violence Against Healthcare Workers at Primary Care Centers in Dammam and Al Khobar, Eastern Province, Saudi Arabia, 2019</p>

Verbal Abuse in the Workplace: The Unfolding Phenomenon

<p>The Awareness of Violence Reporting System Among Healthcare Providers and the Impact of New Ministry of Health Violence Penalties in Saudi Arabia</p>

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