Are social media good or bad for employees? It depends on when they use them

Labban, Alice; Bizzi, Lorenzo

doi:10.1080/0144929x.2020.1830174

Cited by 20 publications

(16 citation statements)

References 57 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…When the available information exceeds the capacity of an individual to process them, information overload occurs (Karr-Wisniewski and Lu, 2010;Swar et al, 2017). Availability and exposure to much information on ESNs may result in information overload on the employees (Labban and Bizzi, 2020), thus affecting their regular work tasks, forcing them to put more effort into work and working for long hours, which can affect their non-work time. Thus, we propose the following hypothesis:…”

Section: H2 Excessive Hedonic Use Of Esns Is Positively Related To Te...mentioning

confidence: 99%

See 1 more Smart Citation

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

Nayak

Budhwar

2022

AJIM

View full text Add to dashboard Cite

PurposeNowadays, technostress is a common problem for many organisations. The purpose of this research is to investigate the underlying mechanisms under which enterprise social networks (ESNs) leads to technostress and their consequences.Design/methodology/approachThe authors collected data from 242 employees working in research and development (R&D) centres in India and analysed the data using partial least squares structural equation modelling (PLS-SEM).FindingsThe findings of the study contribute to the growing body of knowledge in “dark side of social media research” by researching the phenomenon of higher use of ESNs in organisations and the consequences while theoretically delineating the effect of social, hedonic and cognitive use of ESNs in organisations on technostress, thus extending prior research on adverse impact of social media and technostress research. The results revealed that both ESNs’ need and technostress is adversely related to mental health, performance and greater turnover intention, and perceived organisation support (POS) played a moderating role in this relationship such that with higher POS, employee turnover intention reduces. By uncovering the role of POS as a potential moderator, the findings provide empirical evidence for POS and technostress in organisations, thus offering practical implications for the ESNs strategists, managers and practitioners to develop ESNs’ usage policies to avoid adverse outcomes of technostress in organisations.Research limitations/implicationsThis research advances theoretical understanding of the relationship between ESNs, technostress, mental health, performance and turnover” intention while contributing extensively to the technostress literature and to the scholarship of ESNs. In addition, by uncovering the role of perceived organisational support as a potential moderator, this study contributes to the existing literature on POS.Practical implicationsThe empirically tested model delivered by this research will enable organisations to understand different excessive usage patterns of ESNs at work, which contribute to negative outcomes for organisations and employees. The findings support the maintenance of social life at work affecting better employee mental health, and the application of cognitive use of ESNs can reduce technostress. Hence, organisational strategies should implement employee policies and interventions that facilitate better work–social life and well-being, simultaneously encouraging usage of ESNs largely for work-related information transmission and sharing within the organisations.Originality/valueThis study constructed a moderated-mediation model by introducing the potential mediating effect of technostress, mental health and performance and the moderating effect of POS to reveal the mechanism through which ESNs related to technostress, mental health, performance and turnover intention in the Indian context.

show abstract

Section: H2 Excessive Hedonic Use Of Esns Is Positively Related To Te...mentioning

confidence: 99%

“…, 2017). Availability and exposure to much information on ESNs may result in information overload on the employees (Labban and Bizzi, 2020), thus affecting their regular work tasks, forcing them to put more effort into work and working for long hours, which can affect their non-work time.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

Nayak

Budhwar

2022

AJIM

View full text Add to dashboard Cite

show abstract

“…The availability of a huge literary record on sentiment analysis in general (Abu-Salih, Bremie et al 2019;Chan 2018, 2020;Dhir, Chen, and Nieminen 2015;Dhir, Chen, and Nieminen 2017;Dhir, Khalil et al 2017;Dhir and Torsheim 2016;Dwivedi and Lewis 2020;Gantiva et al 2020;Labban and Bizzi 2020;Malik, Dhir, and Nieminen 2016;, and its absence in the sports science domain creates an avenue for future work both as motivation and gap. The present study conducts initial sentiment analysis in the sports science domain.…”

Section: Review Of Literaturementioning

confidence: 99%

Sensitizing Netizen’s behavior through influencer intervention enabled by crowdsourcing – a case of reddit

Yadav

Misra

Singh

2021

Behaviour & Information Technology

View full text Add to dashboard Cite

Social news sites have enabled news identification and its promotion through crowdsourcing and provided users with the capabilities to discuss topics. Compared to social media, social news sites are information-rich and possess their own social network. Reddit has been classified as a social news website and possesses similar characteristics to other websites in the domain. These include Slashdot, Digg, and StumbleUpon. This paper provides a broad analysis of spectators' sentimental (or emotional) behaviour surrounding the 2020 Summer Olympics on Reddit. The study measures the impact of the COVID-19 pandemic on spectator sentiments and proposes a scheme for sensitising Redditors' behaviour by crowdsourcing the influencers present in the Redditor pool.

show abstract

“…This article aims to shed light on the empirical controversy about the effects of social media on employee work behavior. Our purpose is not to focus on social media use in general, which has already been extensively studied (Cao et al, 2016; Chae, 2018; Labban & Bizzi, 2020; Rozgonjuk et al, 2020; Verduyn et al, 2017). In fact, empirical controversy in the literature on social media is caused by the fact that social media use is composed of numerous behaviors which all have different effects on outcomes of interest (Verduyn et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Communication Via Social Media: How Employees Will Paradoxically Support the Organization while Putting Less Effort at Work

Labban

Bizzi

2021

International Journal of Business Communication

Self Cite

View full text Add to dashboard Cite

Research on the effects of social media use by employees on work behaviors is inconclusive and showed mixed findings. To bring clarity to the extant literature, instead of focusing on generic social media use, we focus on a specific social media behavior—communication via social media with coworkers and friends—and theorize that it simultaneously triggers positive and negative effects on work behaviors through the mediation of opposite emotions. More specifically, our empirical study shows that employee communication via social media leads simultaneously to positive behaviors, predicting organizational citizenship behaviors, and negative behaviors, predicting counterproductive work behaviors. Happiness mediates the relationship between communication with social media and organizational citizenship behavior. Fatigue mediates the relationship between communication with social media and counterproductive work behaviors. The negative effects are stronger for communication with friends while the positive effects are more pronounced for communication with colleagues. Results are particularly revealing. Paradoxically, communication via social media makes employees happy and tired at the same time, making them likely to support the organization and coworkers while simultaneously working in counterproductive manner.

show abstract

Are social media good or bad for employees? It depends on when they use them

Cited by 20 publications

References 57 publications

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

Sensitizing Netizen’s behavior through influencer intervention enabled by crowdsourcing – a case of reddit

Communication Via Social Media: How Employees Will Paradoxically Support the Organization while Putting Less Effort at Work

Contact Info

Product

Resources

About