Student Journey Work: the contribution of academic libraries to student transition and success -a review
Scope and IntroductionThis review identifies and draws on accounts of recent practice (published within the last threefour years) which describe library innovations taking place nationally and internationally. Rather than an in-depth review the article identifies and explores notable examples of projects, services, and approaches that are extending the traditional function of the academic library. Consequently reports that focus on the entire student journey that also demonstrate an understanding of the complex nature of the student experience are included, whilst more traditional working is excluded -important though this is. Taki g a esea h i fo ed p a ti e perspective is fundamental to enhancing services (Weaver and Levy, 2008), and for accountability, (Haddow, 2010, 40), hence exemplars have been selected with this in mind. Interventions that span boundaries between professional services and pan-university for the benefit of student transition are a particular feature. The context and rationale for this approach is next outlined.Academic Libraries are facing unprecedented demands. The changing higher education (HE) environment, technology, (social media, mobile technology, ubiquitous internet) open access and global economic uncertainty is bringing opportunities and challenges of a scale not experienced previously. (Jubb, 2010;Harper and Corrall, 2011;Deiss and Petrowski, 2009; Nicholas et al, 2010; Gwyer, 2010, Weaver, 2012. The pace of change and the rising expectations of students from their university/college education has been well documented and has resulted in many innovations and in the UK, government legislation reforming student finance in 2010 (Great Britain, Browne, 2010) has led to a heightened sense of what really makes up the modern student experience and value for money in 2013. Student tuition fees in the UK of up to £9,000 per year, position students more as customers than ever before, placing students in more control over their experience; the student voice is being heard by HE policy makers, including academic librarians, which is in turn leading to new services and engagements.Higher education institutions (HEIs) in the UK were the subject of the influential Diamond Report published by Universities UK (the body representing all UK universities) in 2011. The report provides case studies of notable academic libraries who have used various methodologies to make efficiencies, (University of St Andrews -LEAN project), federal library services (University of London) and also made wide ranging recommendations for increasing shared services and further efficiencies in operations and services. (Universities UK, 2011). Coupled with increased internationalisation, marketisation and competition, universities and colleges are being run more like businesses than ever before with consequences and opportunities for academic library leaders. (Moropa, 2010).These changes are cultural, complex and far ...