Art museum visitors: interaction strategies for sharing experiences

Sintas, Jordi López; Álvarez, Ercilia García; Rubiales, Elena Pérez

doi:10.1080/09647775.2014.919175

Cited by 21 publications

(4 citation statements)

References 25 publications

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“…However, existing approaches to museum displays of information often do not seem to cater to groups, while very few studies explicitly attend to how people engage with museum exhibits in groups (Davies & Heath, 2013;Tolmie, 2014). Even in those contexts where sociality has been accounted for, it can often seem narrowly conceived, ignoring pre-and post-visit experience as well as the complexities of the visit itself, which may entail both shared and independent encounters (e.g., L-pez Sintas et al, 2014). Indeed visitors themselves may still hold expectations that prompt them to quietly absorb information individually, rather than challenge and engage with it as a group (Chang, 2006;Katifori et al, 2016).…”

Section: The Museum As a Social Spacementioning

confidence: 99%

Shared digital experiences supporting collaborative meaning-making at heritage sites

Perry¹,

Ρούσσου²,

Mirashrafi³

et al. 2019

The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites

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Section: The Museum As a Social Spacementioning

confidence: 99%

Shared digital experiences supporting collaborative meaning-making at heritage sites

Perry¹,

Ρούσσου²,

Mirashrafi³

et al. 2019

The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites

View full text Add to dashboard Cite

“…Both positions were talked about as stressful and unfulfilling by all participants. As other studies have indicated, not anyone can serve as an appropriate museum companion, visitors need a shared language in which the experience can be discussed (Sintas et al, 2014) and in addition, keep a similar pace.…”

Section: Feel Like Dancing and Problems Of Keeping The Same Pacementioning

confidence: 99%

A Shoe Is a Shoe Is a Shoe: Interpersonalization and Meaning-making in Museums – Research Findings and Design Implications

Eklund

2020

International Journal of Human–Computer Interaction

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Digital technology is increasingly used to enhance museum experiences for visitors. Concurrently, research shows that people seldom visit museums alone, yet design often focusses on creating individual experiences. This article addresses this conundrum by examining visitor's social interaction and meaning-making in museums in order to provide empirical results actionable for design. It does so through an ethnographic approach combining observations and extended focus group interviews in an analogue museum. Results highlight how museums are social spaces, made so by active participant visitors. Processes of social meaning-making occur as visitors draw on objects in social identity-making and recontextualizationlinking the past to the present-, play, share knowledge, and engage in embodied practices. The study suggests shifting from designing personalized toward interpersonal experiences. Four design sensitivities are presented: Interpersonalized meaning-making, playful sociality, social information sharing, and social movement.

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“…When studying interactions between personal and social contexts, researchers usually focus on visitor companionship, and social information is mainly based on their communication with accompanying visitors [ 27 ]. Although some have tried to use personal information as social information, such as by using SNS in a museum learning context [ 28 ] and social tagging systems that gather visitors’ thoughts [ 29 ], few studies have examined the application of social information data to enhance the visitor experience.…”

Section: Introductionmentioning

confidence: 99%

The influence of visitor-based social contextual information on visitors’ museum experience

Lee

Yum

et al. 2022

PLoS ONE

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Visitor-centered approaches have been widely discussed in the museum experience research field. One notable approach was suggested by Falk and Dierking, who defined museum visitor experience as having a physical, personal, and social context. Many studies have been conducted based on this approach, yet the interactions between personal and social contexts have not been fully researched. Since previous studies related to these interactions have focused on the face-to-face conversation of visitor groups, attempts to provide the social information contributed by visitors have not progressed. To fill this gap, we examined such interactions in collaboration with the Lee-Ungno Art Museum in South Korea. Specifically, we investigated the influence of individual visitors’ social contextual information about their art museum experience. This data, which we call “visitor-based social contextual information” (VSCI), is the social information individuals provide—feedback, reactions, or behavioral data—that can be applied to facilitate interactions in a social context. The study included three stages: In Stage 1, we conducted an online survey for a preliminary investigation of visitors’ requirements for VSCI. In Stage 2, we designed a mobile application prototype. Finally, in Stage 3, we used the prototype in an experiment to investigate the influence of VSCI on museum experience based on visitors’ behaviors and reactions. Our results indicate that VSCI positively impacts visitors’ museum experiences. Using VSCI enables visitors to compare their thoughts with others and gain insights about art appreciation, thus allowing them to experience the exhibition from new perspectives. The results of this novel examination of a VSCI application suggest that it may be used to guide strategies for enhancing the experience of museum visitors.

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Art museum visitors: interaction strategies for sharing experiences

Cited by 21 publications

References 25 publications

Shared digital experiences supporting collaborative meaning-making at heritage sites

Shared digital experiences supporting collaborative meaning-making at heritage sites

A Shoe Is a Shoe Is a Shoe: Interpersonalization and Meaning-making in Museums – Research Findings and Design Implications

The influence of visitor-based social contextual information on visitors’ museum experience

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