“…In more methodological terms, AI can be defined as "a system's ability to correctly interpret external data, to learn from such data, and to use those learnings to achieve specific goals and tasks through flexible adaptation" (Kaplan & Haenlein, 2019, p. 17). However, one should not assume that definitions of AI will be permanently stable given the conceptually challenging and changing nature of AI technologies (Stahl et al, 2021). AI in marketing has become increasingly important and is breaking new grounds in marketing research, strategy, and actions, customer relationships and experience (Davenport et al, 2020;Hoyer et al, 2020;Huang & Rust, 2021b;Kumar et al, 2019;Libai et al, 2020;Liu et al, 2019;Mustak et al, 2021;Puntoni et al, 2021).…”