Assessing mainland Chinese visitors' satisfaction with shopping in Taiwan

Lin, Yueh‐Hsiu; Lin, Kelly Q. R.

doi:10.1080/10941660600753281

Cited by 43 publications

(44 citation statements)

References 12 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This result is in line with findings from previous studies (Westbrook & Oliver, 1991). Many researchers indicated that such cognitive factors as product, service quality, and shopping environment are major elements that eventually boost shoppers' satisfaction level (Geuens et al, 2004;Lin & Chen, 2013a;Lin & Lin, 2006;Reisinger & Turner, 2002;Ryu & Han, 2010). The general consensus is that these cognitive elements are also positively associated with affective/emotional factors, and that these relationships generate satisfaction (Bitner, 1992;Oliver, 1997).…”

Section: Discussionsupporting

confidence: 92%

Senior Travelers and Airport Shopping: Deepening Repurchase Decision-making Theory

Han

Hwang

Kim

2014

Asia Pacific Journal of Tourism Research

View full text Add to dashboard Cite

Despite the importance of the seniors market, little is known about international senior tourists' post-purchasing behaviors in the airport-shopping industry. The aims of this study were to attain a better comprehension of these customers' repurchase decision formation by employing a Theory of Repurchase Decision-making (TRD) and identify differences in the proposed theoretical framework between senior and non-senior travelers. A field survey was conducted to collect data at international airports. Results of a structural model showed that the TRD has an excellent ability to predict seniors' repurchase intentions; some variables in the model were found to have a significant mediating impact. Additionally, satisfaction was determined to play a prominent role in these decisions. Finally, findings from the test for metric invariance revealed that the proposed theoretical framework significantly differed across senior and non-senior tourist groups, verifying the moderating impact of age. Implications for both researchers and practitioners are discussed.

show abstract

Section: Discussionsupporting

confidence: 92%

Senior Travelers and Airport Shopping: Deepening Repurchase Decision-making Theory

Han

Hwang

Kim

2014

Asia Pacific Journal of Tourism Research

View full text Add to dashboard Cite

show abstract

“…Online interviews were conducted in order to reach actual visitors from the Mainland. As reported in previous studies (Lin & Lin, 2006), the typical profile of Mainland Chinese tourists was "middle-aged professional", although recent statistics in Hong Kong and Singapore showed that the average age of Mainland Chinese tourists was about 38 years (Hong Kong Tourism Board, 2009;Singapore Tourism Board, 2009). Therefore, it was expected that on-site respondents would be predominantly older than 30 years old.…”

Section: Methodsmentioning

confidence: 84%

The Salient and Organic Images of Taiwan as Perceived by Mainland Chinese Tourists

Lin

Chen

Park

2012

Asia Pacific Journal of Tourism Research

Self Cite

View full text Add to dashboard Cite

This research investigates the salient and organic images of Taiwan as perceived by Mainland Chinese tourists. Using the method of free elicitation to ask respondents to describe freely their holistic, psychological and unique images of Taiwan, this research obtained abundant marketing information from 57 potential visitors and 59 actual visitors. The results show that Taiwan is perceived to be a beautiful island with attractive nature and culture. The results also reveal that cultural proximity makes Taiwan a sentimental destination for the Mainland Chinese. The above results provide evidence that free elicitation is an effective method of measuring destination image.

show abstract

“…While market analysis in the late 1990s still seemed to be the focus of Chinese outbound tourism studies (Zhou, King, & Turner, 1998), researchers started to look into the individual level tourist behavior constructs such as motivations and satisfaction (Huang & Hsu, 2009;Lin & Lin, 2006;Zhang & Lam, 1999), perceived risks and barriers (Sparks & Pan, 2009;Weifeng, 2005), travel preferences, destination image, and attitudes (Kim, Guo, & Agrusa, 2005;McCartney, Butler & Bennet, 2009;Sparks & Pan, 2009;Wang & Davidson, 2010), and expectations (Hsu, Cai, & Li, 2010;Li, Lai, Harrill, Kline, & Wang, 2011). These investigations of various aspects of Chinese tourist behaviors helped to understand the market by developing knowledge about Chinese tourists' behavioral characteristics.…”

Section: From Market Analysis To Behavioral Studiesmentioning

confidence: 98%

Chinese Outbound Tourism: an Epilogue

Huang¹,

Keating

Kriz

et al. 2015

Journal of Travel & Tourism Marketing

View full text Add to dashboard Cite

As an epilogue to this special issue, this paper offers a brief critical review of Chineseoutbound-tourism literature, developed so far in conjunction with the articles accepted in this special issue. In doing so, we provide an overview of the state-of-the-art knowledge with regard to Chinese outbound tourism. Issues other than those presented in the special issue articles are also discussed and highlighted. These include the social and environment issues that could possibly prove not as positive as economic benefits in destination countries.

show abstract

Assessing mainland Chinese visitors' satisfaction with shopping in Taiwan

Cited by 43 publications

References 12 publications

Senior Travelers and Airport Shopping: Deepening Repurchase Decision-making Theory

Senior Travelers and Airport Shopping: Deepening Repurchase Decision-making Theory

The Salient and Organic Images of Taiwan as Perceived by Mainland Chinese Tourists

Chinese Outbound Tourism: an Epilogue

Contact Info

Product

Resources

About