Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National Palace Museum

Kuo, Nien-Te; Cheng, Yi-Sung; Chang, Kuo‐Chien; Hu, Shih-Ming

doi:10.1080/10941665.2018.1488753

Cited by 30 publications

(30 citation statements)

References 84 publications

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“…In terms of museum image and overall satisfaction, the interpretation system has the strongest positive effect on satisfaction, which is consistent with previous research conclusions [54]. Meanwhile, the higher the positive impression visitors have of the museum, the more likely they are to choose the attraction and conduct tourism activities.…”

Section: Discussionsupporting

confidence: 89%

“…The study found that the average value of facilities and environment in the museum was only 4.73 (Table 2), slightly higher than that of the ticket service, indicating that tourists have a low evaluation of facilities and environment of the museum. Upgrading and updating various service facilities can create a good visiting environment [54]. Lighting and color are two important factors that influence the design effect of museum displays [7,[64][65][66].…”

Section: Discussionmentioning

confidence: 99%

“…This is conducive to creating a more suitable visiting environment for display objects and stimulates the optic nerves of tourists, so that they can be positively affected by the environment and atmosphere of the museum while appreciating the display objects. Color is a kind of language that can bring vigor and affect people's mood [54]. The Shaanxi History Museum is mainly brick grey, perhaps making people feel depressed.…”

Section: Discussionmentioning

confidence: 99%

“…Finally, emphasis needs to be placed on oral expression and body training to ensure that staff can provide better service to tourists in a wholehearted manner. In addition, understanding tourists' motivations for visiting can also help managers to improve service quality and find the right remedy [54].…”

Section: Discussionmentioning

confidence: 99%

“…Kuo et al proved that positive emotions have a stronger effect on satisfaction than negative emotions, which do not inspire tourists to recommend a destination [54]. Gieling and Ong used a social identity theory structure to verify whether identity and tourists' emotions are connected and found that the emotion and satisfaction of visitors varied considerably for a warfare museum [7].…”

Section: Emotion Studies Of Museumsmentioning

confidence: 99%

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Exploring the Role of Emotion in the Relationship between Museum Image and Tourists’ Behavioral Intention: The Case of Three Museums in Xi’an

ZhenShan

Zhang

et al. 2019

Sustainability

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As a crucial part of cultural tourism, museums can represent the cultural image of a destination. From the perspective of emotion, this study adopted structural equation modeling to examine the correlation between emotion, museum image, and behavioral intention of tourists. Additionally, the mediating effects of cognitive motivation (overall stratification) and emotional motivation (positive and negative emotion) on the paradigm of "museum image–behavioral intention" were compared and analyzed. This research was undertaken at three museums in Xi’an, China, with 893 valid questionnaires collected. The results showed that the image of the museum has a significant impact on tourists' emotions and a significant positive impact on overall satisfaction and behavioral intention. Moreover, tourists' emotions significantly influence the overall satisfaction and behavioral intention; they play different mediating effects between museum image and behavioral intention. Finally, managerial and theoretical implications were discussed.

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Section: Discussionsupporting

confidence: 89%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Emotion Studies Of Museumsmentioning

confidence: 99%

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Exploring the Role of Emotion in the Relationship between Museum Image and Tourists’ Behavioral Intention: The Case of Three Museums in Xi’an

ZhenShan

Zhang

et al. 2019

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Perceived behavioral control as a mediator of hotels' green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental practice

2020

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By employing a more comprehensive environmental sustainability and behavioral practices and framework, organizations' green human resources, production process among other processes, are also situated at addressing the rising challenge of global warming. To an extent, the gear toward improving the sustainable organization or production entails the environmental sustainability practices, green initiatives, and environmentally friendlier methods against the business-as-usual and the traditional patterns. In so doing, the current study is aimed at examining the effect of green training on organizational citizenship behavior and environmental commitment via the mediating role of perceived behavioral control. By applying the theory of planned behavior, this paper also tests the mediating effect of perceived behavioral control in the organization and the environment. Data from 306 employees working in four and five-star hotels in Istanbul were analyzed using AMOS statistical version 20. The result revealed that green training positively affects environmental commitment and organizational behavior and that perceived behavioral control fully mediates the link. In essence, the investigation equally revealed that it is important to engage employees in environmental sustainability training and related information, especially in compliance with the global drive for the Sustainable Development Goals. The findings and implications of the study are further revealed to serve effective policy tools to organizations, governance, and other stakeholders. K E Y W O R D S environmental commitment, green training, perceived behavioral control, Republic of Turkey, sustainable development, theory of planned behavior

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Designing with biodiversity data: connections among design, materials, and technology

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Gong

et al. 2021

Int. j. inf. tecnol.

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Data visualisation plays an integral role in the communication of complex data between expert and non-expert audiences. However, heretofore, large uncertainties remain concerning how people understand and interact with massive amounts of data. In this paper, we describe the design and evaluation of a series of interactive data physicalising installations, aim to evaluate the potential influence of technology upon traditional comprehension of material items, its connection to meaning and value, and how technology that allows for an extension of this thinking builds an emotional connection between audiences and the intangible object, ‘data’. The design of prototypes was driven by data of the three least appearing species in Scotland. Analysis of 60 audience members’ responses reveals the positive design potential of further exploring innovative design methods to engage people with data. Likewise, the results provide empirical evidence regarding hands-on experience with integrative data visualisation in a realistic scenario and suggest that inventive forms of visualisation could potentially trigger people’s emotional and memorial reactions, which may affect their decision making at an unconscious level

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Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National Palace Museum

Cited by 30 publications

References 84 publications

Exploring the Role of Emotion in the Relationship between Museum Image and Tourists’ Behavioral Intention: The Case of Three Museums in Xi’an

Exploring the Role of Emotion in the Relationship between Museum Image and Tourists’ Behavioral Intention: The Case of Three Museums in Xi’an

Perceived behavioral control as a mediator of hotels' green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental practice

Designing with biodiversity data: connections among design, materials, and technology

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