Assessing the effectiveness of a responsible gambling behavioural feedback tool for reducing the gambling expenditure of at-risk players

Wood, Richard T. A.; Wohl, Michael J. A.

doi:10.1080/14459795.2015.1049191

Cited by 98 publications

(38 citation statements)

References 30 publications

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“…Activity (summary or transaction) statements enable customers to track their gambling spend by showing their wins, losses, withdrawals, deposits, and current balance. Research suggests that gamblers have positive views towards receiving activity statements, that these are among the most popular of all consumer protection tools, and they appear to be effective in reducing time and money spent gambling (Auer & Griffiths, 2016;Gainsbury, Parke, & Suhonen, 2013;R. T. A.…”

Section: The Present Studymentioning

confidence: 99%

Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

et al. 2019

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Section: The Present Studymentioning

confidence: 99%

Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

et al. 2019

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“…Prior to data analysis, all players in the final sample were classified according to their PlayScan gambling risk status. PlayScan is a player-tracking tool which classifies players into one of three risk groups (Bgreen,^Byellow,^and Bred^) according to their actual playing behavior where red indicates that the player is at high risk of problem gambling, yellow indicates the player is at medium risk of problem gambling, and green indicates the player is at low risk of problem gambling (Griffiths et al 2009;Forsström et al 2016;Wood and Wohl 2015). The survey included questions relating to whether players had heard about the new global loss limits, their attitudes towards limit setting, whether they found the global limits personally relevant, how thoroughly they thought about the limits they set themselves, the most important reasons for setting the limits, and whether they gambled elsewhere if they reached their loss limits.…”

Section: Methodsmentioning

confidence: 99%

Global Limit Setting as a Responsible Gambling Tool: What Do Players Think?

Auer¹,

Reiestad²,

Griffiths

2018

Int J Ment Health Addiction

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Many companies offer tools to help their clientele gamble more responsibly. Such tools include pre-commitment facilities where the gambler can set voluntary time and money limits. However, empirical evidence is lacking as to whether voluntary or mandatory limit setting has any positive impact on subsequent gambling behavior and whether such measures are of help to high-intensity and/or problem gamblers. In the present study, 2352 gamblers who had played games with Norsk Tipping (NT), the Norwegian Government-owned gambling operator, were surveyed after NT had introduced a mandatory global loss limit across its gaming portfolio. The survey included questions relating to whether players had heard about the new global loss limits, their attitudes towards limit setting, whether they found the global limits personally relevant, the most important reasons for setting the limits, and whether they gambled elsewhere if they reached their loss limits. Findings demonstrated that three-quarters of the sample were aware the new global loss limit had been introduced, two-thirds of the sample knew how to set limits on their gambling, and four-fifths of the sample had a positive attitude towards the global loss limit. Very few gamblers played with other operators after they had reached their spending limits. It is concluded that the introduction of a global loss limit had a positive impact among Norsk Tipping's clientele and the implications for the present findings are discussed.Int J Ment Health Addiction

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“…However, the study did not analyze changes in behavior as a consequence of using the tool. Wood and Wohl (2015) obtained data from 779 Svenska Spel online players who received behavioral feedback using PlayScan . Feedback to players took the form of a ‘traffic-light’ risk rating that was created via a proprietary algorithm (red = problematic gambling, yellow = at-risk gambling, and green = no gambling issues).…”

Section: Introductionmentioning

confidence: 99%

Personalized Behavioral Feedback for Online Gamblers: A Real World Empirical Study

Auer

Griffiths

2016

Front. Psychol.

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Responsible gambling tools (e.g., limit-setting tools, pop-up messages, and personalized feedback) have become increasingly popular as a way of facilitating players to gamble in a more responsible manner. However, relatively few studies have evaluated whether such tools actually work. The present study examined whether the use of three types of information (i.e., personalized feedback, normative feedback, and/or a recommendation) could enable players to gamble more responsibly as assessed using three measures of gambling behavior, i.e., theoretical loss (TL), amount of money wagered, and gross gaming revenue (GGR) (i.e., net win/loss). By manipulating the three forms of information, data from six different groups of players were analyzed. The participant sample drawn from the population were those that had played at least one game for money on the Norsk Tipping online platform (Instaspill) during April 2015. A total of 17,452 players were randomly selected from 69,631 players that fulfilled the selection criteria. Of these, 5,528 players participated in the experiment. Gambling activity among the control group (who received no personalized feedback, normative feedback or no recommendation) was also compared with the other five groups that received information of some kind (personalized feedback, normative feedback and/or a recommendation). Compared to the control group, all groups that received some kind of messaging significantly reduced their gambling behavior as assessed by TL, amount of money wagered, and GGR. The results support the hypothesis that personalized behavioral feedback can enable behavioral change in gambling but that normative feedback does not appear change behavior significantly more than personalized feedback.

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Assessing the effectiveness of a responsible gambling behavioural feedback tool for reducing the gambling expenditure of at-risk players

Cited by 98 publications

References 30 publications

Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

Global Limit Setting as a Responsible Gambling Tool: What Do Players Think?

Personalized Behavioral Feedback for Online Gamblers: A Real World Empirical Study

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