Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

Gainsbury, Sally; Angus, Douglas Jozef; Procter, Lindsey; Blaszczynski, Alex

doi:10.1007/s10899-019-09859-8

Cited by 40 publications

(48 citation statements)

References 46 publications

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“…Time limits can be provided for a game session within daily, weekly, and monthly time frames [20]. However, there is mixed evidence on the impact of deposit limits for online gambling; some studies indicate reduced spending as a result, others show small or no effects [21]. Moreover, not all providers offer this option [1].…”

Section: Harm Reduction Strategiesmentioning

confidence: 99%

Perspective of Internet Poker Players on Harm-Reduction Strategies: A Cross-Sectional Study

Michalska

Chatton

Penzenstadler

et al. 2020

IJERPH

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Background: Internet gambling may increase rates of gambling harm. This current study aimed to assess Internet poker players’ views on various harm-reduction (HR) strategies. It also examined differences in these views according to the games played (poker only vs. poker plus other gambling activities), indebtedness, and problem gambling severity. Methods: Internet poker players (n = 311; 94.2% Male) recruited online between 2012 and 2014 were included in the analyses and completed a survey on indebtedness, problem gambling severity index, and ten statements regarding HR features. Results: Among the whole sample, the most frequently endorsed HR strategy was setting money limits, specialized online help, and peer support forums. People who play poker only (70%) are less prone to endorse the utility of information on excessive gambling and specialized healthcare centers. No differences were found between those people with debt versus those without regarding HR assessment. Participants with severe problem gambling were more skeptical about HR strategies based on information on specialized healthcare centers. Conclusion: Setting money limits, online help, and peer support forums are the most commonly endorsed strategies. Future research is needed to evaluate the effectiveness of online harm reduction strategies.

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Section: Harm Reduction Strategiesmentioning

confidence: 99%

Perspective of Internet Poker Players on Harm-Reduction Strategies: A Cross-Sectional Study

Michalska

Chatton

Penzenstadler

et al. 2020

IJERPH

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“…Individuals who use online gambling websites now have access to various consumer protection tools (CPTs) or "responsible gambling tools" to help them manage their spending, including the ability to set limits on how much they can deposit into their account ("deposit limits" or precommitment), access to "activity statements" outlining gambling expenditure, and the ability to temporarily block access to their accounts using "timeouts" [24 hours to ≥ 6 months; (1,2). Surveys of players who have used CPTs in Australia (1), Sweden (2), Finland (3), and Norway (4) have found the tools are mostly positively perceived.…”

Section: Introductionmentioning

confidence: 99%

“…Using the knowledge gained from preliminary research on CPT use, the aim of the present study was to explore the value of different message types for increasing deposit limit uptake among customers from four wagering sites in Australia and to investigate the impact of limit setting on gambling behaviour. We focused on promoting deposit limits given their relatively low rates of use (1,9) and potential relevance to a wide customer base when compared with more restrictive tools (e.g., timeouts, self-exclusion). Based on Procter and colleagues' (10) finding that CPT use was motivated by positive attitudes towards the tools and subjective norms (i.e., the sense that others use and think favourably of them), we compared the effectiveness of messages that [1] highlighted the benefits to the individual of setting a deposit limit (e.g., managing spending [labelled "positive personal perception message"]) and [2] highlighted the positive social perception of the tool (i.e., others use and like deposit limits ["positive social perception message"]), as well as [3] a message including a description of deposit limits ("informative message") for comparison with the theoretically informed messages.…”

Section: Introductionmentioning

confidence: 99%

A randomised control trial to evaluate messages that promote limit setting and the impact of limits on online gambling behaviour

Heirene¹,

Gainsbury²

2020

Preprint

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Background & Aim: Deposit limits may be an effective strategy for minimising the harm associated with online gambling. However, voluntary uptake of these tools is low. This study aimed to compare the effectiveness of different messages to increase use of deposit limits by customers of online gambling sites and to examine the effects of limit setting on gambling behaviour. Design: A pre-registered, naturalistic randomised control trial was conducted wherein customers were sent varied messages by online gambling operators. Setting: Four online Australian sports and racing wagering websites. Participants: 31,989 wagering customers (reduced to 26,516 after screening for eligibility) who had placed bets on at least five days during the last 30. Interventions: Messages were sent via email or in-account notification and were designed to either: [1] be informative, describing the availability and purpose of the tool, [2] highlight the benefits other people receive from using the tool (social messages), or [3] promote the benefit individuals could receive from using the tool (personal messages). Comparators: A control group of customers who did not receive messages was monitored for comparison. Measurements: We collected customer account data for 90-days pre- and post-messages. Findings: 161 (0.71%) customers set a deposit limit within five days of messages being sent. Those sent messages via in-account notification were more likely to set limits than those sent messages via email. Differences in message content had little effect on deposit limit uptake. Customers who set limits showed significantly greater decreases in average daily wager amount, the SD of average daily wager, net loss, and betting intensity compared to a randomly selected subsample of non-limit-setters. Conclusions: Customer messages are inexpensive and can lead to small but impactful increases in the uptake of deposit limits on gambling sites. Setting deposit limits was associated with decreased gambling intensity, expenditure, and losses and may therefore be an effective harm-reduction strategy.

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“…189-190). Further, research suggests that few gamblers readily engage with consumer protection tools online (Gainsbury, Angus, Procter, & Blaszczynski, 2020). Specifically, Gainsbury and colleagues found that only 24.5% of online gamblers reported using deposit limits and a very small percentage (8.1%) reported using time outs.…”

Section: Understanding Internet Gamblingmentioning

confidence: 99%

Changes to the Playing Field: A Contemporary Study of Actual Online Sports Betting

Nelson¹,

Edson²,

Louderback³

et al. 2020

Preprint

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Online sports wagering is a popular and still growing gambling activity around the world. Like other types of gambling, it can lead to problems that include devastating financial, social, and health-related harms. The first analysis of actual online sports wagering activity (LaBrie, LaPlante, Nelson, Schumann, & Shaffer, 2007) suggested that levels of financial and time involvement were more moderate than anticipated from earlier survey studies. However, these findings are now more than a decade old. The current study examined actual online sports wagering activity of a similar cohort of 32,262 online gamblers from 2015 to understand how sports betting might have changed in ten years. Measures included subscriber characteristics, betting activities, and transactional activities. Online sports wagering behavior was similar to what was found a decade ago, with the majority of subscribers exhibiting modest to moderate, and a small subset exhibiting disproportionately high engagement, transactional activity, and in-game betting. These findings suggest that further investigation of individual trajectories of sports wagering behavior and engagement with different types of sports wagering products is merited.

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Use of Consumer Protection Tools on Internet Gambling Sites: Customer Perceptions, Motivators, and Barriers to Use

Cited by 40 publications

References 46 publications

Perspective of Internet Poker Players on Harm-Reduction Strategies: A Cross-Sectional Study

Perspective of Internet Poker Players on Harm-Reduction Strategies: A Cross-Sectional Study

A randomised control trial to evaluate messages that promote limit setting and the impact of limits on online gambling behaviour

Changes to the Playing Field: A Contemporary Study of Actual Online Sports Betting

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