Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling

Abstract

Total quality management (TQM) practices are one of the remarkable management initiatives adopted by the hotel industry to conserve the environment and ameliorate the quality of life while executing activities. Due to the existence of the value creation notion, economic value is no longer the only prerequisite assessing hotel sustainability performance, environmental and social aspects should also be considered when evaluating sustainability performance. The purpose of this study is to investigate the relationship between TQM practices and sustainability performance, taking into account the environmental, economic and social aspects. A questionnaire survey is conducted among 238 hotels with ISO 9001 certification in Malaysia. Structural equation modelling is employed to assess the relationship between TQM practices and sustainability performance. The findings of this study reveal that employee management has the most significant impact on sustainability performance. Hence, it is posited that the hotels in Malaysia are extremely concentrated on employee engagement in the implementation of TQM practices to accomplish sustainability objective.

Assessing quality performance through seven total quality management practices

“…According to Hypothesis (5), the results show that supplier quality management has influences on the QP, which is in accordance with the literature (Babu & Thomas, 2021;Sin et al, 2021;Talib et al, 2013;Alolayyan et al, 2011;Hoyt & Huq, 2000). This implies that Jordanian public hospitals have established effective long-term agreements and cooperation with a few reliable service providers, which has led to QP, reduced process and procurement costs and enhanced the quality of the services and products purchased.…”

“…Supplier quality management signifies that the management seeks to choose the best suppliers and strives to build robust, long-term relationships with suppliers (Sin et al, 2021;Zhang et al, 2020). It emphasizes quality suppliers, as opposed to price (Chau et al, 2021).…”

“…It emphasizes quality suppliers, as opposed to price (Chau et al, 2021). Likewise, an effective supplier's quality management reduces procurement costs and enhances quality performance by way of establishing good relationships with valued suppliers and focusing more on quality than price (Sin et al, 2021;Twum et al, 2022). In service firms, supply and procurement management has a key role in influencing TQM and requires continuous attempts to improve quality by choosing quality materials at a reasonable cost (Alolayyan et al, 2011).…”

Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19

“…Supplier collaboration means that the management makes a significant effort to select the best suppliers and strives to build a long partnership with them (Sin et al, 2021;Zhang et al, 2020) based on quality rather than price (Chau et al, 2021). Active collaboration with suppliers would help reduce procurement costs while maximizing quality (Alsmairat and AL-Shboul, 2023;Sin et al, 2021).…”

“…Supplier collaboration means that the management makes a significant effort to select the best suppliers and strives to build a long partnership with them (Sin et al, 2021;Zhang et al, 2020) based on quality rather than price (Chau et al, 2021). Active collaboration with suppliers would help reduce procurement costs while maximizing quality (Alsmairat and AL-Shboul, 2023;Sin et al, 2021). Effective supplier collaboration includes partnerships and mutually beneficial relationships in which the organization and its supplier coordinate their resources and processes to maximize the quality of products and services (Babu and Thomas, 2021).…”