Assessing the impact of persuasive features on user’s intention to continuous use: the case of academic social networking sites

Wiafe, Isaac; Koranteng, Felix Nti; Kastriku, Ferdinand Apietu; Gyamera, Gifty Oforiwaa

doi:10.1080/0144929x.2020.1832146

Cited by 16 publications

(9 citation statements)

References 110 publications

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“…According to the theory of planned behavior, attitude influences individual behavioral intentions (Ajzen, 1991). This relationship has been studied and found to be significant for various technology services such as mobile payment services (Park et al, 2019), academic social networking sites (Wiafe et al, 2020) and virtual worlds (Luse et al, 2013). In the chatbot domain, attitude is often strongly associated with behavioral intention (Zarouali et al, 2018;Kasilingam, 2020).…”

Section: Attitudes and Utilization Intention Toward Restaurant-menu C...mentioning

confidence: 99%

Impact of customer experience on attitude and utilization intention of a restaurant-menu curation chatbot service

Yoon

2022

JHTT

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Purpose The purpose of this study is to assess the possibility of introducing a restaurant-menu curation (RMC) chatbot service to help consumers quickly and effectively decide on their restaurant or menu choices. To this end, it measures the characteristics of consumer chatbot experiences and analyzes their impact on future acceptance intentions through their attitudes toward the RMC chatbot service. Design/methodology/approach This study consists of three parts: developing a RMC chatbot prototype, testing the chatbot prototype and a customer survey based on experience. A convenience sample method was used to collect data from 368 adults who tried the RMC chatbot service before answering a self-administered questionnaire. Partial least squares structural equation modeling (PLS-SEM) was used to test the proposed structural model. Findings The results showed that all experience characteristics, except usable facets, had a significant positive impact on attitudes toward the chatbot. Three experience characteristics, “usable,” “usefulness” and “valuable,” revealed a significant positive effect on utilization intention. Attitudes toward chatbot services also significantly affected utilization intention. Research limitations/implications The results of this study can offer practical and academic implications for establishing curation services in the restaurant industry that can increase customer acceptance and utilization intentions. Follow-up studies are required to explore and verify the various personal and psychological factors related to the intention to accept RMC chatbot services. Originality/value This study is meaningful because it makes it possible to evaluate the introduction of curation chatbot services in the restaurant sector, by developing and testing the dining-out curation service protocol to help customers’ smart choices in the information technology environment.

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Section: Attitudes and Utilization Intention Toward Restaurant-menu C...mentioning

confidence: 99%

Impact of customer experience on attitude and utilization intention of a restaurant-menu curation chatbot service

Yoon

2022

JHTT

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“…Moreover, the expected reputation through sharing activities and perceived usefulness are essential predictors for sharing information on ASNSs (Kalb et al , 2011). When considering users’ intention to use ASNSs continuously, Wiafe et al (2020) revealed that perceived credibility positively impacts the continuance use intention of ASNSs. At the same time, Rad et al (2019) demonstrated that factors involved in perceived privacy, trust, attitude towards technology and communication benefits impact user information behaviour on ASNSs.…”

Section: Related Workmentioning

confidence: 99%

Modelling searching on academic social networking sites: a focus on learning outcomes

Liu

2022

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Purpose This paper aims to establish a theoretical search model on academic social networking sites (ASNSs). Design/methodology/approach Based on the characteristics of ASNSs and a previous extended sense-making model, this paper first presented an initial model of searching on ASNSs. Next, an online survey was conducted on ResearchGate to understand the search processes and outcomes with the help of a survey questionnaire. In total, 359 participants from 70 countries participated in this online survey. The survey results provided a basis for modifying the initial model. Findings Results showed that the theoretical model of searching on ASNSs included motives for searching on ASNSs, identification of needs, search triggered by information needs, search triggered by social needs and outcomes. The search triggered by information needs was significantly positively correlated with learning outcomes. Besides learning outcomes, searching on ASNSs could help user amplify their social networks and promote research dissemination. Practical implications Understanding users’ search habits and knowledge acquisition can provide insights for ASNSs to design an interface to support searching and enhance learning. Moreover, the proposed model can help users recognize their knowledge status and learning effects and improve their learning efficiency. Originality/value This paper contributes to establishing a theoretical model to understand users’ search process and outcomes on ASNSs.

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“…For instance, Shahibi and Rusli's (2017) research shows that organizational learning via SNSs improves efficiency. Mediating the relationships between creative output and institutional knowledge in Pakistan, Wiafe et al (2022) looked into the impact of online social networks. Therefore, opportunities for growth and development within the company and the individual boost performance (Tnnessen et al, 2021).…”

Section: Organizational Learning and Social Networking Sitesmentioning

confidence: 99%

“…Fear of privacy invasion, perceived unease with pivotal ideas, and data mishandling is all factors that can negatively impact employee performance and social media use. If employees are worried about their data being evaluated, viewed, or made accessible in any way, shape, or form, then it's likely that they'll steer clear of social networking sites (Tnnessen et al, 2021;Wiafe et al, 2022).…”

Section: Privacy Concerns and Social Networking Sitesmentioning

confidence: 99%

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Organisational Learning, Privacy Concern, Innovation Capability Impact on Creative Performance

Hamid¹

2022

J. Digi.Inf.Sys

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The research aims are to establish its social exchange theory and social cognitive theory and to learn more about the connections between organizational learning, privacy worries, innovation capacity, and the mediating role of social networking sites used by Grab and Careem in Pakistan. Three hundred people were used to analyze the results of a physical questionnaire. Personality traits positively affect the innovative performance of Grab and Careem employees, as shown by structural equation modeling (SEM) results. The results also showed that social media sites acted as a positive mediator between organizational learning, privacy worries, innovation skills, and creative output. Important data for administration, travel planners, and politicians can be gleaned from this study's novel findings, which are supported by established theories like social exchange and cognition theories. In the future, researchers may devote more time to examining how people's ability to think creatively is affected by their surroundings. The most recent findings helped to establish clear standards by which future builders and designers of such sites can guide their work. There are numerous suggested theoretical and practical implications, demands for additional research, and policy recommendations.

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Assessing the impact of persuasive features on user’s intention to continuous use: the case of academic social networking sites

Cited by 16 publications

References 110 publications

Impact of customer experience on attitude and utilization intention of a restaurant-menu curation chatbot service

Impact of customer experience on attitude and utilization intention of a restaurant-menu curation chatbot service

Modelling searching on academic social networking sites: a focus on learning outcomes

Organisational Learning, Privacy Concern, Innovation Capability Impact on Creative Performance

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