Assessing the Patient's Mammogram Experience

Abstract

This study overviews an operational blueprint that diagrams the activities and interactions of all participants in a typical screening mammography appointment in a large medical center. The blueprint is constructed from multiple sources of data collected from mammography patients, service providers in the radiology department, and medical records. The benefits from using patient perspectives, the insights gained from the blueprint development process, and the value of the resulting screening mammography appointment blueprint are included.

Differences in the prescribing of medication for physical disorders in individuals withv.without mental illness: meta-analysis

“…32 Primary care physician recommendation of screening has been shown to be one of the strongest predictors of receipts of screening. [107][108][109][110] Better communication between primary care providers and specialist mental health services might improve prescribing for mental and physical ill health. 75,111 However, in a trial of an integrated model of care for older people, the intervention helped with access but did not produce any significant treatment effects for depression or anxiety.…”

The Overview Of Mammography Service: Role Of Innovation And Service Blueprinting

“…The process of service blueprint is: identifying process, isolating fail points, establishing timeframe, and analyzing profitability. Dodendorf et al, (2004) developed a blueprint of the mammography service in the USA. The blueprint shown in Figure 1 maps out the experience of the patient in making a mammography appointment until the last stage, which is getting the result.…”

“…Source: Dodendorf et al (2004) Creating blueprint requires several methods for data collection such as patient Advances in Economics, Business and Management Research,volume 40 scripts, patient pathways, field notes, paper/electronic trails of referral, diagnosis, test results and communication, and chart audits. The process of collecting the data is quite long and expensive because it requires several people to collect the data.…”

“…The process of collecting the data is quite long and expensive because it requires several people to collect the data. Even though the collecting process is not difficult, it is time-consuming (Dodendorf et al, 2004). The implication is that different mammography service facilities may have very different service processes especially in the settings of different countries.…”

Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process

“…Consequently, they are likely to expect to end their screening process finding nothing wrong. Indeed, Dodendorf et al (2004) interviewed mammography patients to create a blueprint of the mammography appointment and found that the patients' group scripts did not include a contingency should abnormal results be found. Patients awaiting diagnostic mammograms, on the other hand, are more likely to view themselves in a "sick" role.…”