Assessing the service quality of an Internet path through end-to-end measurement

Abdelkefi, Atef; Jiang, Yuming; Helvik, Bjarne E.; Biczók, Gergely; Calu, Alexandru

doi:10.1016/j.comnet.2014.04.016

Cited by 13 publications

(2 citation statements)

References 27 publications

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“…Unsatisfactory results would a®ect the interaction quality and company image of the said user as well as future users. 39 Abdelke¯et al 39 indicated that understanding the service quality of Internet paths is of great importance for both the service provider and the user. Many academics have pointed out that service quality is the key competitive advantage.…”

Section: Dematel Veri¯cation Of the Analysis Of Interactions Between mentioning

confidence: 99%

Evaluating the Enhancement of Corporate Social Responsibility Websites Quality Based on a New Hybrid MADM Model

Chen

Tzeng

Chang

2015

Int. J. Info. Tech. Dec. Mak.

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Corporations would utilize advanced information technologies for generating corporate social responsibility (CSR) reports and communicating with their stakeholders. However, corporations often could not determine whether their CSR websites are capable of e®ective communication with the stakeholders. The purpose of this study would be to analyze websites of benchmark companies for establishing an evaluation model to be a reference for CSR website design. Information from expert interviews carried out in this study underwent DEMATEL method for analyzing the mutual relationships between the quality criteria and dimensions of CSR websites. DANP was then used to calculate the weight of each criterion. Finally, we would make use VIKOR method to prioritize the performance CSR website satisfaction. The following provides the recommended improvement priorities according to results of the expert interviews: service quality (C) followed by information quality (B) followed by technical quality (A).

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Section: Dematel Veri¯cation Of the Analysis Of Interactions Between mentioning

confidence: 99%

Evaluating the Enhancement of Corporate Social Responsibility Websites Quality Based on a New Hybrid MADM Model

Chen

Tzeng

Chang

2015

Int. J. Info. Tech. Dec. Mak.

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“…However, the Internet is a packet-switched, best-effort service based network. Unlike circuit-switched networks where on each path, dedicated resources are reserved end-to-end to guarantee service quality, there is no dedicated (virtual) circuit in the Internet for network level ""direct link"" between two end systems, which is called a virtual path or simply path [4]. Because of this, the service quality of an Internet path highly depends on the underlying networking mechanisms, such as routing, buffer management and scheduling, plus the traffic condition on each hop along the path.…”

Section: Introductionmentioning

confidence: 99%

ISP Traffic Engineering by Optimizing Routing Options: A Case of ZAMNET Communication Systems

2016

IJSR

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Multidimensional cloud latency monitoring and evaluation

2016

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Assessing the service quality of an Internet path through end-to-end measurement

Cited by 13 publications

References 27 publications

Evaluating the Enhancement of Corporate Social Responsibility Websites Quality Based on a New Hybrid MADM Model

Evaluating the Enhancement of Corporate Social Responsibility Websites Quality Based on a New Hybrid MADM Model

ISP Traffic Engineering by Optimizing Routing Options: A Case of ZAMNET Communication Systems

Multidimensional cloud latency monitoring and evaluation

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