Assessing the strategic relevance of organisational capabilities: evidence from Turkish hotels

Köseoğlu, Mehmet Ali; Parnell, John A.; Topaloğlu, Cafer

doi:10.1504/ijmdm.2013.054456

Cited by 2 publications

(3 citation statements)

References 119 publications

(125 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In this research, and based on the literature that has been reviewed (Aburub, 2015; Nieves et al. , 2016; Zhang & Sharifi, 1999; Koseoglu, Parnell, & Topaloglu, 2013; Morgan, Kaleka, & Katsikeas, 2004; Lin & Wang, 2015), a new research model has been formulated as shown in Figure 1. This research model is presented and examined empirically in the context of the hotel sector.…”

Section: Research Modelmentioning

confidence: 99%

“…This construct includes three items. The measures of service differentiation were developed based on Koseoglu et al. (2013) and Morgan et al.…”

Section: Research Modelmentioning

confidence: 99%

“…This construct includes three items. The measures of service differentiation were developed based on Koseoglu et al (2013) and Morgan et al (2004). This construct contains eight questions that measure the development and improvement of different services offered by hotels in Jordan.…”

Section: Research Modelmentioning

confidence: 99%

See 2 more Smart Citations

Impact of ERP usage on service differentiation: role of mediating effect of organizational agility

Shajrawi

Aburub

2022

AGJSR

View full text Add to dashboard Cite

PurposeSeveral different factors have an influence on the hotel sector in Jordan. Due to the different circumstances and the turbulence in this region, hotels face a competitive and dynamic economic environment, which causes these hotels to seek differentiation. Consequently, hotels need different strategies and support from information technology to achieve a competitive advantage. The purpose of this study is to investigate the extent to which enterprise resource planning ERP system usage affects service differentiation in the hotel sector in Jordan and examine the mediating effect of organizational agility on the aforementioned relationship.Design/methodology/approachQuestionnaires were used to collect data from the hotel sector in Jordan. The response percentage was 75.41%.FindingsThe result showed that there is a significant effect of ERP system usage on service differentiation in Jordanian hotels, and this relationship was mediated by organizational agility. Organizational agility and its dimensions have a partial mediating role on the relationship between ERP system usage and service differentiation except for responsiveness which has a full mediating role. So, being an agile hotel will increase the ability to achieve service differentiation by using ERP systems.Practical implicationsThis research focuses on investigating the mediating role of organizational agility in the relationship between ERP system usage and service differentiation within hotel sector in Jordan. Moreover, this research investigated the applicability of organizational agility on the hotel sector as it is mainly implemented in the manufacturing sector. The results show that organizational agility and its dimensions have a partial mediating role on the relationship between ERP system usage and service differentiation except responsiveness which has a full mediating role. So, being an agile hotel will increase the ability to achieve service differentiation by using ERP systems. Therefore, hotel practitioners in Jordan should focus on applying the required technologies and achieving organizational agility in order to achieve service differentiation. In addition, this study highlights that ERP usage has a positive impact on achieving organizational agility and service differentiation; hence, using these systems will help hotels in Jordan to implement agility capabilities which, in turn, help to achieve service differentiation. However, there are real challenges in hotel sector as implementation of ERP is expensive and time-consuming. The outcomes of this research can have additional reference that could benefit researchers in the future and bring attention of hotel managers in Jordan to the importance and advantages of this research.Originality/valueA new model has been developed. An empirical investigation was performed on the hotel sector in Jordan to test the new model.

show abstract

Section: Research Modelmentioning

confidence: 99%

“…This construct includes three items. The measures of service differentiation were developed based on Koseoglu et al. (2013) and Morgan et al.…”

Section: Research Modelmentioning

confidence: 99%

See 1 more Smart Citation

Impact of ERP usage on service differentiation: role of mediating effect of organizational agility

Shajrawi

Aburub

2022

AGJSR

View full text Add to dashboard Cite

show abstract

Authenticity matters: a nonmarket perspective on the competitive strategy-firm performance nexus

Parnell

2024

View full text Add to dashboard Cite

PurposeScholars have underscored the importance of organizational authenticity, but it is unclear how it influences the links among market strategy, and nonmarket strategy (NMS) and firm performance. This study addresses this gap in the literature.Design/methodology/approachA survey of 294 managers in firms based in the United States investigates configurations among competitive strategy (e.g. cost leadership or differentiation), political and social nonmarket strategy (NMS), authenticity, and firm performance.FindingsCost leaders tend to engage in political nonmarket strategy (PNMS), but the interaction does not necessarily improve firm performance. Differentiators are more likely to pursue social nonmarket strategy (SNMS) and perform better, but neither market-nonmarket strategy configuration is inherently optimal.Research limitations/implicationsThe results support market-nonmarket strategy configurations but do not prescribe optimal combinations. However, the sample is cross-sector and employs self-reports for firm performance.Practical implicationsPolitical and social authenticity can enhance firm performance, but nonmarket activity can compromise a firm’s ability to be politically and socially authentic. Authenticity can drive performance, but a firm’s nonmarket activity can compromise its ability to be politically and socially authentic. Firms should view a prospective loss in authenticity as a potential cost of nonmarket activity.Originality/valueThis paper investigates how a firm’s emphasis on market (competitive) strategies, political and social nonmarket strategies, and political and social authenticity impact financial and non-financial performance. It also tests the veracity of two market-nonmarket configurations, cost leadership with political NMS and differentiation with social NMS.

show abstract

Assessing the strategic relevance of organisational capabilities: evidence from Turkish hotels

Cited by 2 publications

References 119 publications

Impact of ERP usage on service differentiation: role of mediating effect of organizational agility

Impact of ERP usage on service differentiation: role of mediating effect of organizational agility

Authenticity matters: a nonmarket perspective on the competitive strategy-firm performance nexus

Contact Info

Product

Resources

About