Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management

Almutairi, Alhanof; Naeem, M. Asif; Weber, Gerald

doi:10.1109/access.2021.3127950

Cited by 4 publications

(2 citation statements)

References 86 publications

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“…Notwithstanding the EIS market is vibrant and has grown very fast, benefits post-implementation are not guaranteed and often disappointing (Almutairi et al , 2021; Mullins and Cronan, 2021; Malik and Khan, 2020; Lee et al , 2020; Costa et al , 2020). Even giant firms such as Dell, FoxMeyer Drugs, Hershey, Mobil Europe, Dow Chemicals and Applied Materials have experienced disappointing results from EIS use.…”

Section: Introductionmentioning

confidence: 99%

“…In addition, FoxMeyer launched a $500 million dollar lawsuit against their EIS provider when they entered bankruptcy due to allegations that their lack of profitability was due to an improperly implemented EIS (Roekel and Steen, 2019). In emerging markets, organizations are increasingly turning to EIS to run their business, achieve their goals and remain competitive (Almutairi et al , 2021). However, developing countries face several challenges related to the EIS implementation because such systems were developed based on business models and processes in advanced western countries (Kamdjoug et al , 2020).…”

Section: Introductionmentioning

confidence: 99%

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An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience

Al-Okaily

2022

TQM

113

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PurposeThe paper discusses the assessment of enterprise information systems (EIS) success in an organizational context is one area that is not sufficiently researched. This lack of theoretical attention prompted the authors to measure EIS success in the organizational setting of Jordanian listed firms.Design/methodology/approachBased on the DeLone and McLean success model and by adopting a quantitative approach, survey data were collected through questionnaires. The established questionnaires were distributed to 250 senior IT executives who use EIS and a total of 134 valid questionnaires were empirically tested via the Smart-PLS technique.FindingsThe investigation findings indicate that information and system quality had a positive impact on user satisfaction and individual impact. User satisfaction had a positive influence on individual impact, both of which eventually lead to organizational impact. The results also showed that the model used has adequate convergent and discriminant validities, as well as sufficient reliability.Practical implicationsThe outcomes can help managers and practitioners more effectively understand the factors influencing EIS success among Jordanian listed firms.Originality/valueThis research paper is the very first in assessing EIS success from an organizational perspective in developing country such as Jordan.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience

Al-Okaily

2022

TQM

113

View full text Add to dashboard Cite

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Application of Operational Research and Cybernetics in Intelligent Management System of New Energy Electronic and Electrical Industry

Song

2022

2022 International Conference on Artificial Intelligence in Everything (AIE)

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Model to Optimize the Management of Strategic Projects Using Genetic Algorithms in a Public Organization

et al. 2022

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Public organizations lack adequate models and methods to efficiently support and manage processes related to information security and IT investments. The objective is to optimize the management of strategic projects planned to improve the information security of a public organization and make efficient use of its available resources. The deductive method and exploratory research were used to review and analyze the available information. A mathematical model resulted that optimizes two objectives: (1) minimizing the costs of the strategic projects to be executed, and (2) maximizing the percentage of improvement in the organization’s information security. According to the result of the simulation, a subset of planned strategic projects was obtained that allows improving the information security of a public organization from 84.64% to 92.20%, considering the budgetary limitations of the organization. It was concluded that the proposed model is efficient, practical and can be a support tool for the IT management of a public organization.

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Assessing User Satisfaction of Current Enterprise Systems and Their Adaptability From the Perspective of Top Management

Cited by 4 publications

References 86 publications

An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience

An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience

Application of Operational Research and Cybernetics in Intelligent Management System of New Energy Electronic and Electrical Industry

Model to Optimize the Management of Strategic Projects Using Genetic Algorithms in a Public Organization

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