Assessment of indicators of sustainable ecotourism in Tanzania

Pasape, Liliane; Anderson, Wineaster; Lindi, George

doi:10.1080/13032917.2014.912244

Cited by 26 publications

(23 citation statements)

References 27 publications

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“…Practically, some businesses are reluctant to integrate sustainability core into their business strategies (Porter and Kramer, 2006; Nidumolu et al , 2009; Whelan and Fink, 2016). The hospitality industry alike, has also been slow to adopt sustainability initiatives (Melissen et al , 2015; Pasape et al , 2015; Jones et al , 2016; Prud'homme and Raymond, 2016). Whelan and Fink (2016) associate such reluctance to the premise that, some businesses believe that the costs of investing in sustainability issues outweighs the benefits, in particular the immediate financial returns (Prud'homme and Raymond, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…For hotels, economic sustainability entails enduring economically in a manner that allows the current and future guests and other stakeholders to benefit from the hospitality services and tourism experiences (Pasape et al , 2015; Jones et al , 2016). Because the needs of customers in hospitality are constantly ever-changing (Dzhandzhugazova et al , 2016), hotels can capitalize on service innovation strategy that focus on new and improved processes that are in line with consumers' needs (Barcet, 2010; Carlborg et al , 2014).…”

Section: Introductionmentioning

confidence: 99%

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Innovation strategy and economic sustainability in the hospitality industry

Njoroge

Anderson

Mbura

2019

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Purpose This paper aims to examine the role of innovation strategy on economic sustainability in the hospitality industry. The focus is on the tourist hotels in Tanzania. Design/methodology/approach The study uses survey of tourist hotels (n = 346) in the country’s Coastal and Northern tourist circuits. Structural equation modelling was used to test the hypothesized relationship. Findings The findings indicate that innovation strategy in the industry emphasizes on standardized services; service quality; product introduction readiness and lastly on technology usage. Innovation strategy positively relates with the economic sustainability performance. Specifically, the strategy promotes hotels' sustainable growth, resource management long-term profitability, customer satisfaction and value chain management. Practical implications The findings elucidate on how sustainability can be integrated with core business strategies, to make corporate sustainability a reality. The findings also enlighten on the need for hotels to focus on innovation strategy to benefit from sustainability related opportunities. Moreover, the ability to understand customers’ needs and develop innovative services that offer social and environmental solutions can have an important implication on long-term economic success. Originality/value Most studies in the hospitality industry focus on innovative strategies geared towards environmental management. Hence, understanding how innovative strategy influences long-term economic sustainability as a core focus of any business endeavour is important. This study contributes to that body of knowledge as it uses innovation strategy based on Schumpeterian entrepreneurial approach in understanding the role of innovation on economic sustainability.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Innovation strategy and economic sustainability in the hospitality industry

Njoroge

Anderson

Mbura

2019

Self Cite

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“…Economic sustainability allows hotels' guests and other stakeholders to gain benefits from the hospitality services [1]. In order to meet the customers' ever-changing needs, hotels can capitalize on the use of technology and service innovation strategies such as customer relationship management (CRM) [2]. The emphasis on meeting customers' needs via innovation and technology is crucial to the hotel industry globally, as well as in Jordan, in order to gain a sustainable competitive advantage.…”

Section: Introductionmentioning

confidence: 99%

“…Additionally, very few studies have examined service quality (SERVQUAL) as a mediator between CRM performance and marketing performance in the context of the hotel industry [20]. Therefore, the objectives of this study are (1) to examine the effect of CRM performance on marketing performance, (2) to examine the effect of CRM performance on service quality, (3) to examine the effect of service quality on marketing performance, and (4) to examine the mediating role of service quality on the relationship between CRM performance and marketing performance.…”

Section: Introductionmentioning

confidence: 99%

Marketing Performance Sustainability in the Jordanian Hospitality Industry: The Roles of Customer Relationship Management and Service Quality

et al. 2022

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This study examines the mediating role of service quality between customer relationship management (CRM) performance dimensions and the marketing performance of Jordanian hotels using resource-based view theory and contingency theory. A self-administered survey was conducted on 162 general managers of hotels in Jordan. The data were analyzed using partial least squares structural equation modelling. The findings of the study indicated that service quality mediated the relationship between the CRM performance dimensions (key customer focus, CRM knowledge management, CRM organization, and CRM-based technology) and the marketing performance of Jordanian hotels. This study provides significant contributions to theory and practice. From a theoretical perspective, this study fills in the literature gaps by providing insights about the mediating role of service quality in the relationship between customer relationship management performance dimensions and marketing performance. For managerial contributions, this study suggested that hotels can enhance their marketing performance by focusing on service quality and customer relationship management performance dimensions, especially the key customer focus dimension.

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“…Based on this explanation, it can be identified that there are principles of sustainable tourism that exist in ecotourism, namely resource use, consumption control, biodiversity, long-term tourism planning, local economy, involvement of local communities, stakeholder and public involvement, staff training, marketing, research (Blamey, 2001). If categorized, ecotourism consists of natural diversity, cultural diversity, stakeholder participation, and infrastructure support (Pasape et al, 2015). (Blamey, 2001) also offers a sustainability continuum with degrees of fragile sustainability or sustainability that needs the whole capital stock, which is made up of natural, manufactured, human, moral, and cultural stocks, to remain stable throughout time.…”

Section: Introductionmentioning

confidence: 99%

Sustainable Development Planning of Eco-Park Koto Katik Area in Padang Panjang City

Yudistira

2022

kawistara

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Globally, ecotourism are struggling in implementing sustainable tourism principles. It is therefore important to identify source of challenges at planning process to avoid recurring problems in the future. Such a problema is apparent in the Koto Katik Ecopark in Padang Panjang, West Sumatera, despite government efforts utilizes the enormous opportunity for ecotourism development This paper evaluates the principles of sustainable tourism development adopted in the ecopark planning process. This research is based descriptive qualitative analysis data was collected through legal documents related to the planning process of Koto Katik Ecopark development. The data analysis includes description of the koto katik eco-park area, the potential for regional development, and examination of how sustainable tourism attributes exist. This study analyzes critical issues of ecotourism sustainable developmen, objectives, principles, and characteristics of the koto katik eco-park and their comparison with relevant theories and umtimately reveals the extent to which the principles of sustainable tourism development principles are followed. The result of the study shows that planning does not meet the principles of sustainable tourism development, such as the absence of conservation programs, design of tourism activities, distribution of stakeholder power, in planning, managing, and supervising ecotourism areas, analyzing the capabilities and expertise of local human resources, as well as supporting infrastructure and technology.

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Assessment of indicators of sustainable ecotourism in Tanzania

Cited by 26 publications

References 27 publications

Innovation strategy and economic sustainability in the hospitality industry

Innovation strategy and economic sustainability in the hospitality industry

Marketing Performance Sustainability in the Jordanian Hospitality Industry: The Roles of Customer Relationship Management and Service Quality

Sustainable Development Planning of Eco-Park Koto Katik Area in Padang Panjang City

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