Assessment of Patient Satisfaction With Telephone and Mail Interventions Provided by a Clinical Pharmacy Cardiac Risk Reduction Service

Abstract

Overall, survey respondents indicated a high level of satisfaction with the services provided by CPCRS. Based upon patient satisfaction, the results of this survey suggest that the use of telephone and mail systems to provide patient care can allow clinical pharmacy specialists to manage a large number of patients successfully. Health care systems may wish to explore similar methods to address the needs of patients with coronary artery disease.

Patient satisfaction of pharmaceutical care of primary care centers at Ministry of Health in Saudi Arabia

“…[1] Most of the previous literature around the world studied general patient satisfaction at community pharmacies, [2][3][4][5][6][7][8][9][10][11][12] some literature discussed patient satisfaction measurement with an emphasis of special clinical pharmacy program at community pharmacies. [13][14][15][16] Other studies addressed patient satisfaction at hospital pharmacies, [17][18][19] and some literature emphasized on specialized clinical pharmacy program at the hospital. [20][21][22][23][24][25] In Saudi Arabia and the United Arab Emirates, few studies had been conducted at community pharmacies or hospital pharmacies as showed in Table 1.…”

Satisfaction Survey for a Medication Management Program: Satisfaction Guaranteed?

“…These results are comparable to the findings of other evaluations of patient satisfaction with pharmacy services. [7][8][9][10][11][12][13][14][15][16] They will be used to support the continuance of the MMP and to advocate for expansion of the program throughout the Fraser Health Authority. Because respondents provided few suggestions for improvement, there was little information to guide changes to the way in which the program is delivered.…”

“…These response rates have ranged from 28% to 88.4% for mail surveys, 7,9,11,[13][14][15][16]18 from 82.1% to 100% for in-person interviews, 10,17 from 76.6% to 90.4% for self-administered surveys in a pharmacy or clinic, 19,20 and 59% for a telephone interview. 8 Although patient satisfaction with pharmacy services has been reported as high, most evaluations of satisfaction have not used an experimental design.…”

“…High levels of patient satisfaction with both clinical and dispensing pharmacy functions have been reported in the literature. [7][8][9][10][11][12][13][14][15][16] However, satisfaction with home care pharmacy services has been sparsely reported and has been evaluated with only small numbers of patients. 7,8 Moreover, to the authors' knowledge, no established, validated survey questionnaire has been published to evaluate patient satisfaction in this setting.…”

Association Between Angina and Treatment Satisfaction after Myocardial Infarction

“…This study broadens our understanding of the correlates of patient treatment satisfaction after MI, which are poorly understood despite the fact that the Institute of Medicine and others have suggested the importance of patient satisfaction as a marker of healthcare quality. [22][23][24] Whereas some health care systems, such as Kaiser Permanente and the Veterans Health Administration, routinely assess patient satisfaction as a quality indicator, 25,26 little information exists about patient factors associated with greater or lesser satisfaction after an MI. One previous study performed in 1998-1999 reported a cross-sectional association between angina and patient satisfaction 7 months after ACS in a cohort of veterans.…”