Assessment of Pattern of Inter-Urban Travels of Public Transport Passengers in Lagos Metropolis

Agunloye, OO

doi:10.4314/ejesm.v7i1.10s

Cited by 2 publications

(3 citation statements)

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“…Studies abound on rail transport services, such as their operation and patronage. These studies include Agunloye and Ilechukwu [1], Irfan et al [11], Odufuwa [17], Olayiwola et al [20], Olojede [23], Olojede et al [27], Oni and Okanlawon [29], and Salkonen and Paavilainen [34]. However, most of these studies did not get to assessing empirically established indicators of passengers' satisfaction with the services provided by rail transport.…”

Section: Previous Studiesmentioning

confidence: 99%

“…Specifically, Agunloye and Ilechukwu [1] examined the travel pattern and socioeconomic characteristics of rail transport passengers in Lagos Metropolis, Nigeria. The findings from the study revealed that most passengers were low-income earners, engaged in work-related trips, and made more trips per week because they depended highly on trains than any other mode.…”

Section: Previous Studiesmentioning

confidence: 99%

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Passengers’ Satisfaction With the Lagos Shuttle Train Services, Lagos, Nigeria

OLOJEDE,

FOLORUNSO,

POPOOLA

et al. 2023

SJSUT.ST

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The study assessed passengers’ satisfaction with the services of the Lagos Shuttle Train Services in Lagos, Nigeria. Two types of train, the Mass Transit Train (MTT) and the Diesel Multiple Unit (DMU), were covered. Using multistage sampling, 246 passengers were surveyed. It was found that the DMU passengers had higher socioeconomic profiles; the overall condition of the DMU was also better. Further analyses reveal that passengers’ satisfaction differed for the train types: the MTT passengers were more particular about the operational environment, while the DMU passengers were concerned with both physical characteristics and the operational environment. Generally, passengers were satisfied with accessibility, coverage, fare, safety at station and onboard, security at station, and security of luggage; however, the Lagos Shuttle Train Services was found wanting on several key indicators. Recommendations are proffered towards enhancing the service quality of the Lagos Shuttle Train Services.

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Section: Previous Studiesmentioning

confidence: 99%

Section: Previous Studiesmentioning

confidence: 99%

Passengers’ Satisfaction With the Lagos Shuttle Train Services, Lagos, Nigeria

OLOJEDE,

FOLORUNSO,

POPOOLA

et al. 2023

SJSUT.ST

View full text Add to dashboard Cite

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“…For many years, public transport has been viewed as an inevitable need in several parts of the world (Cervero & Golub,2007). Transport is also the key player in the transfer and distribution of goods from the input points through the manufacturing line to the customer (Agunloye, 2011) perhaps, this led to the assertion by Badejo (2002), that there is no escape from public transportation since it is a key stone of civilization. No wander a study in the area of public transportation indicated that more than 75% of population in cities depends on public transport while 25% depends on private transport (Ogunbodede,1990).…”

Section: Introductionmentioning

confidence: 99%

Assessment of customer satisfaction in public transportation evidence from Gombe State Transport Service (GSTS)

Yaboh,

Salisu,

Sabatine

2023

JGEB

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It is undeniable fact that transportation is part of the daily rounds of activities and as such an essential component of the every human being. The study seeks to assess customer's satisfaction in public transportation evidence from Gombe State Transport Service (Gombe Line), with more empirical studies needed in the study area. The study used a quantitative approach and the data were collected through a survey, questionnaire method, which was adopted from previous studies as a data gathering instrument. The independent variables are Affordability and Safety, while the dependent variable is customer satisfaction. The population of the study is 994 and sampling size of 331 using Taro Yamane’s formula. Questionnaires were distributed for data collection which amounted to 331 using convenient sampling with 305 returned which signifies 92% response rate. Data analysis was conducted through statistical techniques such as descriptive statistics and multiple regression using SPSS software version 26 in which the result indicated that Affordability has significant influence on customer satisfaction, whereas Safety has insignificant relationship on customer satisfaction. The study recommended that management should work hard to improve Gombe State Transport Service (GSTS) affordability and be able to guarantee safety of passengers to enhance customer satisfaction which leads to customer retention.

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Assessment of Pattern of Inter-Urban Travels of Public Transport Passengers in Lagos Metropolis

Abstract: This study assessed the pattern of inter-urban travels of public transport passengers in

Cited by 2 publications

References 0 publications

Passengers’ Satisfaction With the Lagos Shuttle Train Services, Lagos, Nigeria

Passengers’ Satisfaction With the Lagos Shuttle Train Services, Lagos, Nigeria

Assessment of customer satisfaction in public transportation evidence from Gombe State Transport Service (GSTS)

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