Assessment of the Quality of Transport Service for Vladivostok City Population

Abstract

Transportation of passengers by city transport plays an important role in the transportation of urban residents in Russia. The preference for personal transport over public transport leads to congestion of highways, increases the time of movement around the city, both by personal and public transport, and causes environmental pollution. For the population to choose public transport, it is necessary to improve the quality of transport services, and first of all, the transport accessibility of urban passenger transport. The main types of urban transport and their scope have been identified. The data of a questionnaire sociological survey of more than 16 thousand city residents were analyzed, 11 bus routes (12% of all routes) were studied. The standards of transport services were established and the analysis of deviations of the actual values from the declared ones was carried out. Individual indicators of comfort, timeliness, regularity, information content, as well as satisfaction with the quality of transport services in general in the city districts were assessed. Recommendations for reforming the city’s passenger transport are presented.