Attitudes of end-users towards information technology in manufacturing and service industries

Culpan, Oya

doi:10.1016/0378-7206(94)00038-k

Cited by 40 publications

(22 citation statements)

References 10 publications

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“…Therefore, school is a relatively important institution for young people in the acquisition of ICT competencies. Similar findings from 239 computer end-users in 50 manufacturing firms and service organisations in the US indicate much higher levels of in-house training (Culpan, 1995). When asked how they had learned to use computers, 80 per cent had received in-house training, 13 per cent indicated that they taught themselves, whilst seven per cent said their colleagues helped them.…”

Section: Hypotheses Data and Research Methodssupporting

confidence: 62%

The determinants of ICT competencies among employees

Tijdens

Steijn

2005

New Tech Work Empl

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Section: Hypotheses Data and Research Methodssupporting

confidence: 62%

The determinants of ICT competencies among employees

Tijdens

Steijn

2005

New Tech Work Empl

View full text Add to dashboard Cite

show abstract

“…Furthermore, specific sectors within each industry typically use their own specialized computer program applications. Research on end users should be industry-specific (Culpan, 1995). Different industry-specific conditions should reflect an end user's task-IT fit.…”

Section: Task Characteristicsmentioning

confidence: 99%

“…It is important to know how end users in the industry develop an interest in computers and acquire knowledge about computers and the skills needed to carry out assigned tasks. Therefore, IT management support to end users is important (Culpan, 1995). In the view of training, information is imparted to potential adopters so that they may reduce the uncertainty associated with the target innovation and better evaluate outcomes associated with adoption (Agarwal & Prasad, 1997).…”

Section: It Management Supportmentioning

confidence: 99%

“…However, the human aspects of technology implementation and use in hotel industry have not received considerable attention over the years (Culpan, 1995;Hoof, Collins, Combrink, & Verbeeten, 1995;Kimes & Wagner, 2001). Meanwhile, little research focused on employees' perception and fit to IT adoption in lodging industry (Lynch & Gomaa, 2003).…”

Section: Introductionmentioning

confidence: 98%

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The Role of Task-fit in Employees' Adoption of IT in Chinese Hotels

Zhou

Lam

2008

Journal of Human Resources in Hospitality & Tourism

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Employees' task fit to information technology (IT) adoption is considered to be important for IT processing in the service industry. However, few studies can be found in the literature. Based on the task-technology fit theoretical model and using 599 survey respondents, this study explores the relationships among employees, IT management support, task itself, and task-IT fit of hotel employees in China. The result, with ANOVA analysis, shows that there is a significant difference among task-IT fit and employees' IT usage or working experience. Further, the results of structural equation modeling suggest that the IT maintenance support exhibits impact on task-IT fit.

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“…These attitudes depend on internal as well as external factors (Orlikowski and Gash, 1994;Culpan, 1995;Roberts, 1987). The employee attitudes towards IS were beginning to change in some cases; employees were interested in taking on IT training in out-of-work hours without getting paid for it:…”

Section: Users' Attitudes Towards Ismentioning

confidence: 99%

An exploratory study of information systems in support of employee empowerment

Psoinos¹,

Kern²,

Smithson³

2000

J Inf Technol

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The notion of employee empowerment in today' s organizations is becoming increasingly important with the growing degree of responsibility individual employees hold. This paper presents the ® ndings of a longitudinal study which examined the relationship between computer-based information systems (IS) and empowerment in detail drawing heavily on empirical work carried out in the British manufacturing industry. The paper elaborates and discusses the conceptual issues which are relevant to the idea of empowerment and its relationship with IS, before determining empowerment to be in essence the decentralization of decision-making authority to lower levels of the organization. The lack of any research on this topic led us to carry out a combination of empirical research. A large-scale postal survey of 450 UK manufacturing companies followed by a series of 20 in-depth interviews in 18 top UK manufacturing organizations formed the basis for this paper. The ® ndings con® rmed that empowerment is indeed pursued by many UK manufacturing organizations within their various efforts at improving their organization of work. The research participants viewed IS as an important enabling tool for empowerment offering many opportunities, but clearly noted that the role of IS in this is supportive rather than initiating; IS do not lead to employees becoming empowered. However, the interviews revealed that manufacturing organizations are facing a wide range of problems and dif® culties with their existing IS raising a number of constraints. The paper concludes with a number of practical suggestions for using IS as a supportive means for empowering employees.

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Attitudes of end-users towards information technology in manufacturing and service industries

Cited by 40 publications

References 10 publications

The determinants of ICT competencies among employees

The determinants of ICT competencies among employees

The Role of Task-fit in Employees' Adoption of IT in Chinese Hotels

An exploratory study of information systems in support of employee empowerment

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