Auditing the library's quality system

Balagué, Núria

doi:10.1108/01435120910957940

Cited by 6 publications

(4 citation statements)

References 5 publications

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“…UAB Library has also been involved in other quality assessment initiatives (Balagué, 2009). Now, UAB Library has a long experience on quality audits, both internal and external audits.…”

Section: Universitat Autònoma De Barcelonamentioning

confidence: 99%

Quality Audits as a Tool for Quality Improvement in Selected European Higher Education Libraries

Balagué

Düren

Juntunen

et al. 2014

The Journal of Academic Librarianship

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“…UAB Library has also been involved in other quality assessment initiatives (Balagué, 2009). Now, UAB Library has a long experience on quality audits, both internal and external audits.…”

Section: Universitat Autònoma De Barcelonamentioning

confidence: 99%

Quality Audits as a Tool for Quality Improvement in Selected European Higher Education Libraries

Balagué

Düren

Juntunen

et al. 2014

The Journal of Academic Librarianship

Self Cite

View full text Add to dashboard Cite

“…However, Kaziliunas (2008) claimed that auditors often lack the ability to interact with top management or shop floor workers. Thus, in addition to basic skills in auditing, there is a need for strong communication skills (Balagué, 2009) to be able to present and discuss audit findings at different organisational levels.…”

Section: Thematic Analysismentioning

confidence: 99%

Unleashing the potential of internal audits: a review and research agenda

Lenning

Gremyr

2021

Total Quality Management & Business Excellence

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Research on internal audits of quality management systems is scarce, and no clear study exists that could guide practitioners in improving the auditing practice and help researchers advance existing knowledge. Thus, the aim of this paper is to review empirical research on internal audits of ISO 9001 to synthesise advice for increasing the value of internal audits and to establish a research agenda. The research method used in this paper is a systematic literature review. The result from a thematic analysis revealed two main causes for why internal audits should be improved, three main areas of what to improve, and three groups of suggestions for how audits can be improved. In conclusion, this review show that earlier research agrees on that internal audits focus too much on compliance and less on improvements, and that auditors should improve their knowledge, skills, and audit planning. The implications of this paper are consolidated in four propositions for future research, focusing the need for (1) more research contributing to both practice and theory, (2) enhanced focus on organisational needs and improvement opportunities, (3) changes in audit planning and auditor skills to enable process-oriented auditing, and (4) how to implement changes in internal auditing.

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“…In Balagué's words, "The adherence to procedure does not necessarily result in better performance; it just means that rules are followed." 10 Another formal quality management system is the balanced scorecard approach. Kim 11 describes how this process was used to evaluate the overall performance of the cataloging department at Hanyang University.…”

Section: Cataloging Assessment Values As Expressed In the Literaturementioning

confidence: 99%

Examination of Cataloging Assessment Values Using the Q Sort Method

Schomberg

2015

Cataloging & Classification Quarterly

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The intent of this project was to identify whether there is a gap between catalogers' personal values related to cataloging assessment and their perceptions of their institutions' values. This article uses Q methodology to contrast those perspectives. The Q-statements for this study were based on the discourse represented in a literature review of articles related to cataloging assessment. A factor analysis of Q-sorts was used to identify themes in participant perceptions. The patterns identified support the research question, while also suggesting that consensus may be built around the ideas of usability, service, and access.

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Auditing the library's quality system

Cited by 6 publications

References 5 publications

Quality Audits as a Tool for Quality Improvement in Selected European Higher Education Libraries

Quality Audits as a Tool for Quality Improvement in Selected European Higher Education Libraries

Unleashing the potential of internal audits: a review and research agenda

Examination of Cataloging Assessment Values Using the Q Sort Method

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