2020
DOI: 10.1080/00207543.2020.1788734
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Automated order picking systems and the links between design and performance: a systematic literature review

Abstract: With new market developments and e-commerce, there is an increased use of and interest in automation for order picking. This paper presents a systematic review and content analysis of the literature. It has the purpose of understanding the relevant performance aspects for automated, or partly automated, OPSs and identifying the studied links between design and performance, i.e. identifying which combinations of design aspects and performance aspects have been studied in previous research. For this purpose, 74 … Show more

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Cited by 80 publications
(26 citation statements)
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“…In this paper, we considered a fully manual system, as currently automation plays a subordinate role for U-shaped order picking zones. However, automation becomes increasingly important for order picking in general, where it has achieved significant performance increases in recent years (Jaghbeer et al 2020). Looking into future developments for U-shaped picking areas, a logical step would be to automate depots, enabling them to (autonomously) relocate while the picker processes pick tours.…”
Section: Discussionmentioning
confidence: 99%
“…In this paper, we considered a fully manual system, as currently automation plays a subordinate role for U-shaped order picking zones. However, automation becomes increasingly important for order picking in general, where it has achieved significant performance increases in recent years (Jaghbeer et al 2020). Looking into future developments for U-shaped picking areas, a logical step would be to automate depots, enabling them to (autonomously) relocate while the picker processes pick tours.…”
Section: Discussionmentioning
confidence: 99%
“…The advancement of technologies in logistics systems can improve performance and reduce errors and costs. For example, in the OP system, deciding upon assistive technologies such as paperless picking, and AGV/AMR assisted picker to assist order pickers in picking the appropriate product from the storage locations (Jaghbeer, Hanson, and Johansson 2020).…”
Section: Processmentioning
confidence: 99%
“…For example, the use of VR/MR (Virtual Reality/Mixed Reality) in an assembly process assists the operator in the assembly of the product by providing step-by-step instructions (Wolfartsberger, Haslwanter, and Lindorfer 2019). In an OP process, the tools required to pick-by-voice include a headset, microphone, and a barcode scanner to crosscheck the item (Jaghbeer, Hanson, and Johansson 2020).…”
Section: Operational Level (Ol)mentioning
confidence: 99%
“…For the more price-sensitive customers to conduct discount promotions, issue coupons or full reductions, for the price is not sensitive to the original price of customer sales, for frequent purchases of regular customers can use exclusive prices. In terms of price system differentiation, the platform does have a lot to learn and learn from, in addition to the common discount prices, coupons, reductions, gifts, there are fan-only prices, member prices, exclusive prices for regular customers, the first single gift [21]. Fan exclusive price, as the name suggests, is to become a fan of the store, usually follow the store can become a fan, by setting a fan exclusive price, you can enjoy the exclusive price, and nonfans are the original price.…”
Section: Research On the Construction Of E-mentioning
confidence: 99%