2018
DOI: 10.14488/1676-1901.v18i2.2864
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Avaliação de desempenho de sistemas produto-serviço: revisão de literatura e agenda de pesquisa

Abstract: Resumo: Com a necessidade de as organizações oferecerem novas soluções para seus clientes, baseadas na mudança de foco no produto para a oferta integrada de soluções que gerem valor, os Sistemas Produto-Serviço representam uma tendência emergente promissora para essas organizações. Contudo, a transição para modelos de servitização necessita que as organizações também mudem a gestão de seus processos e, por consequência, a forma de avaliar seu desempenho. Nesse contexto, esta pesquisa tem por objetivo identific… Show more

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Cited by 1 publication
(2 citation statements)
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References 68 publications
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“…The PROKNOW-C method consists of a set of procedures for the selection of a bibliographic portfolio and its bibliometric analysis in a structured and progressive way, aligned with the research theme according to the researcher's worldview, which delimits and defines the academic context regarding premises such as bibliographic databases, search axes, time windows, filters and criteria for inclusion or exclusion of publications [33][34][35][36][37]. The method allows the construction of knowledge to better understand a topic and supports the selection of publications considering their impact factor in the scientific community [38,39]. It encompasses four steps as shown in Ref.…”
Section: Research Methodology Proknow-cmentioning
confidence: 99%
See 1 more Smart Citation
“…The PROKNOW-C method consists of a set of procedures for the selection of a bibliographic portfolio and its bibliometric analysis in a structured and progressive way, aligned with the research theme according to the researcher's worldview, which delimits and defines the academic context regarding premises such as bibliographic databases, search axes, time windows, filters and criteria for inclusion or exclusion of publications [33][34][35][36][37]. The method allows the construction of knowledge to better understand a topic and supports the selection of publications considering their impact factor in the scientific community [38,39]. It encompasses four steps as shown in Ref.…”
Section: Research Methodology Proknow-cmentioning
confidence: 99%
“…With the selection of the Bibliographic Portfolio carried out on the research topic, the set of articles was evidenced by quantitative methods by means of counting publications, authors, citations and the database of the journals. The results of the data analysis in the bibliometrics phase were developed in four stages [38,39,[41][42][43][44][45]: (a) estimation of degree of relevance of journals; (b) estimation of scientific recognition of articles; (c) estimation of degree of relevance of the authors; and (d) estimation of most used keywords.…”
Section: Bibliometric Analysismentioning
confidence: 99%