Avaliação do impacto dos sistemas ERP sobre variáveis estratégicas de grandes empresas no Brasil

Saccol, Amarolinda I. Costa Zanela; Pedron, Cristiane Drebes; Neto, Guilherme Liberali; Macadar, Marie Anne; Cazella, Sílvio César

doi:10.1590/s1415-65552004000100002

Cited by 15 publications

(27 citation statements)

References 8 publications

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“…Caldas & Wood Jr. (2000) also studied ERP in Brazil and their research indicates that many companies did not perceive improvements in customer service. Saccol et al (2004) highlight that the main contribution of ERP systems is related to productivity and efficiency gains (both confirmed in our research). Therefore we can conclude that the main consequences of the non-mobile ERP have similarity with those of mobile ERP.…”

Section: Company Three -This Company Was Founded In 2008 and It Has 20supporting

confidence: 88%

“…The first one is related to possible consequences of ERP use for communication and relationships with customers and suppliers. Previous researches such as Saccol et al (2004) indicated a little impact of (non-mobile) ERP in the strategic variables clients and suppliers. Caldas & Wood Jr. (2000) also studied ERP in Brazil and their research indicates that many companies did not perceive improvements in customer service.…”

Section: Company Three -This Company Was Founded In 2008 and It Has 20mentioning

confidence: 95%

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Organizational consequences of the adoption of mobile erp systems: case studies in Brazil

Pavin

Klein

2015

JISTEM

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The use of ERP systems via mobile/wireless devices is a subject rarely studied in academic research. The aim of this paper is to explore the following research question: what are the consequences of mobile ERP use for organizations? The research method adopted was the multiple case studies in three companies located in the South of Brazil. The research results show that, in the analyzed companies, the use of mobile ERP had "positive" consequences such as increases in productivity, efficiency and effectiveness, and improvements for the users´ quality of life. However, the use also had "negative" consequences such as increased surveillance and control over employees. Keyword: Enterprise Mobility; ERP (Enterprise Resource Planning); Consequences of mobile ERP systems use INTRODUCTIONThe widespread adoption of mobile/wireless technology is providing a new platform for business through some benefits of mobility (Scornavacca & Barnes, 2008). With the increasing availability and use of mobile technologies, companies today are beginning to understand the consequences of enterprise mobility, which stands for the application of mobile and wireless information technologies in business processes (Kalakota & Robinson, 2002;Sorensen, 2011).Quick access to information anywhere can be beneficial in many business situations. Consequently, essential information systems such as ERP also need to be accessed via mobile devices, such as cell phones, smartphones or tablets (Kurbel et al., 2003).Although the concept of enterprise mobility has been addressed in the literature, its consequences are not yet completely understood (Basole, 2008; Dabkowski and Jankowska, 2003;Al Bar et al., 2011) and not the business value or organizational changes and consequences related to the use of mobile ERP. There seems to be a knowledge gap in this subject.The aim of this paper is to explore the following research question: what are the consequences of mobile ERP use for organizations? The term "consequences" is used instead of the term "impact", because we want to consider both "positive" and "negative" or unanticipated consequences of technology use, considering the duality of technology when it is applied to a specific context (Orlikowski, 1992). We present a set of propositions of possible consequences of mobile ERP use in organizations and we test them via multiple case studies, in three companies located in the South of Brazil.Next, sections 2 and 3 present the research theoretical basis, leading to the propositions of this study. Section 4 explains the research method adopted; section 5 shows the research results and, finally, section 6 shows final remarks and suggestions for future research. -THE CONSEQUENCES OF ERP USEERP are information systems that integrate a company through a single database with transaction processing in real time (Davenport, 2002). In general, ERP are modular commercial software packages or software services, aiming to support the majority of business processes (procurement, manufacturing, financial, HR, etc.)....

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Section: Company Three -This Company Was Founded In 2008 and It Has 20supporting

confidence: 88%

Section: Company Three -This Company Was Founded In 2008 and It Has 20mentioning

confidence: 95%

Organizational consequences of the adoption of mobile erp systems: case studies in Brazil

Pavin

Klein

2015

JISTEM

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“…Entretanto, Saccol et al (2004) afirmam que o sistema ERP contribui pouco com os fatores estratégicos referentes aos clientes e consumidores, à rivalidade competitiva e ao mercado. Ele contribui mais fortemente com a eficácia organizacional, pois está ligado com a gestão de fornecedores e ganhos de produtividade, facilitando a gestão e integrando a comunicação intraorganizacional e também a externa.…”

Section: Erp (Enterprise Resource Planning)unclassified

“…Essa sugestão foi atendida, pois a estrutura definida tem de um a sete critérios no nível mais baixo de cada grupo de critérios e quatro alternativas identificadas. Em relação aos critérios para a escolha de um sistema ERP, pode-se perceber que os critérios realmente visam a uma eficiência organizacional (SACCOL et al, 2004) e à facilidade na implantação (MERODE et al, 2004).…”

Section: 32unclassified

Aplicação do AHP na Aquisição de um ERP de Gestão Hospitalar

Vitorino

Russo

Camanho

2016

GeP

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A implantação de um sistema de gestão hospitalar é um projeto crucial para uma organização que pretende evoluir e integrar seus processos operacionais. Esse tipo de sistema é conhecido como Enterprise Resource Planning (ERP). A aquisição de um ERP é uma decisão complexa, devido à novidade do tipo de decisão, do impacto no modus operandi da organização e do projeto de mudança nos processos e adequação da mão de obra. Cada departamento pode ter objetivo e critérios distintos para definir qual seria a melhor opção. Nesses casos, a aplicação de um método de decisão multicritério (MCDM), como o Analytic Hierarchy Process (AHP), poderia contribuir para essa escolha. Assim, o objetivo deste artigo é identificar como o método AHP pode auxiliar um complexo hospitalar no processo decisório sobre a escolha de um sistema ERP. Para isso, foi aplicado um estudo de um caso único, baseado em entrevistas aprofundadas e em documentos gerados no processo decisório. Os resultados da análise mostraram a utilização do método AHP pôde colaborar no processo de aquisição do sistema, contribuindo com a geração de critérios com base nas necessidades de todas as áreas, na obtenção do consenso do grupo sobre a escolha do ERP a ser adquirido, além do comprometimento e engajamento dos envolvidos com a implementação do sistema.Palavras-chave: Gestão de Projetos; Aquisições; ERP; AHP; Decisão Multicritério. AHP APPLICATION IN THE ACQUISITION OF A HOSPITAL MANAGEMENT ERP ABSTRACTThe implementation of a hospital management system is a crucial project for an organization that aims to develop and integrate their business processes. This type of system is known as Enterprise Resource Planning (ERP). The acquisition of an ERP is a complex decision due to the novelty of the type of decision, the impact on the modus operandi of the organization and the change project processes and adequacy of manpower. Each department may have different objectives and criteria to define what would be the best option. In such cases, the application of a method of multi-criteria decision-making (MCDM), as the Analytic Hierarchy Process (AHP), could contribute to this choice. The objective of this article is to identify how the AHP method can help a hospital complex in decision-making process on the selection of a management system. It was the study of a single case, based on documents generated in the decision process and in-depth interviews. The analysis results showed that the using of AHP method could collaborate in the system acquisition process with the generation of criteria based on the needs of all areas, in obtaining team consensus in the process of acquisition decision, team commitment and engagement of stakeholders.

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“…O estudo sobre o impacto da adoção de tecnologias de informações pelas organizações é pauta de pesquisas acadêmicas de longa data, a exemplo do estudo clássico de Venkatesh et al (2003), dos estudos nacionais de Maçada e Becker (2001), Freitas e Rech (2003), Saccol et al (2004), entre outros. Mais recentemente, com o crescimento das TIMs, novas questões emergem com relação ao seu impacto no contexto organizacional, tendo em vista o potencial de mudança que essas novas tecnologias podem trazer ao trabalho diário, à medida que questões de tempo e lugar caem por terra (DAVIS, 2002;CORSO;BEHR, 2011 e MARQUES;JOÃO, 2003;JEDDI, 2014).…”

Section: Considerações Finais E Direcionamentos Para Estudos Futurosunclassified

Quadro Conceitual Para Estudo Dos Impactos Da Adoção De Tecnologias Móveis Por Equipes De Vendas

Bento

Martens

Freitas

2016

RESI

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Revista hospedada em: http://revistas.facecla.com.br/index.php/reinfo Forma de avaliação: double blind review Esta revista é (e sempre foi) eletrônica para ajudar a proteger o meio ambiente, mas, caso deseje imprimir esse artigo, saiba que ele foi editorado com uma fonte mais ecológica, a Eco Sans, que gasta menos tinta.This journal is (and has always been) electronic in order to be more environmentally friendly. Now, it is desktop edited in a single column to be easier to read on the screen. However, if you wish to print this paper, be aware that it uses Eco Sans, a printing font that reduces the amount of required ink. ABSTRACT This paper builds a conceptual framework about the impact of adoption of mobile information technologies (TIMs) for sales teams. In order to accomplish that, an exploratory study was developed, based on the literature on adoption and use of mobile information technologies in the organizational context, and specifically in commercial teams. As a result, a conceptual framework about the impacts resulting from the adoption of TIMs in sales teams is presented. The conceptual framework has five dimensions of a model that helps to treat the adoption of TIMs by the actors at the end of a process, namely: seller's productivity, information processing, communication effectiveness, competence seller and quality of customer relations. The study results provide better grounds on which to develop empirical studies in this context. Finally, questions and suggestions for research are raised.

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Avaliação do impacto dos sistemas ERP sobre variáveis estratégicas de grandes empresas no Brasil

Cited by 15 publications

References 8 publications

Organizational consequences of the adoption of mobile erp systems: case studies in Brazil

Organizational consequences of the adoption of mobile erp systems: case studies in Brazil

Aplicação do AHP na Aquisição de um ERP de Gestão Hospitalar

Quadro Conceitual Para Estudo Dos Impactos Da Adoção De Tecnologias Móveis Por Equipes De Vendas

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