Balancing privacy and communication in activity-based workspaces: a longitudinal study

Rücker, Marc; Eismann, Tobias; Meinel, Martin; Söllner, Antonia; Voigt, Kai‐Ingo

doi:10.1108/jcre-11-2021-0038

Cited by 4 publications

(2 citation statements)

References 79 publications

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“…Furniture and layout are crucial physical qualities that impact employee well-being and productivity [29]. The right furniture and layout design can enhance employee comfort, satisfaction, and productivity.…”

Section: Furniture and Layoutmentioning

confidence: 99%

Effects of the environmental factors in call centre interiors: a case study

Jabłońska,

Ceylan

2024

Bud-Arch

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Environmental factors in workspaces affect employee productivity and satisfaction, particularly in call centres. One of the most challenging issues in contemporary offices is overcoming the problems of concentration on work, despite adverse effects such as insufficient lighting, inappropriate acoustics, or inadequate ventilation. The challenges increase in open-plan solutions. This paper presents a case study from Turkey that elaborates on strategies to improve environmental performance in call centres. It is inspired by a questionnaire conducted among employees of a call centre, identifying existing design lacks. Based on the results, acoustic quality calculations of the physical workspace follow, and initial computing outcomes reveal that the conditions do not meet the standards for call centres. The authors propose strategies to improve acoustic performance in the workspace and apply them to a virtual model. Results reveal that the proposed solutions allow for meeting the standards. Based on the findings, the authors suggest several other strategies for improving the physical environmental quality of the place, thus forming a guideline for the architectural design of call centres. The study derives information from a specific case and context to propose universally applicable solutions. It fills a gap in the literature as it exemplifies the characteristics of call centres in Turkey, which have not been studied before.

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Section: Furniture and Layoutmentioning

confidence: 99%

Effects of the environmental factors in call centre interiors: a case study

Jabłońska,

Ceylan

2024

Bud-Arch

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“…The principle of balancing the interests of the employer and the employee in working arrangements by the employer and in the protection of the employer's property and the employee's right to private life was analysed by scholars (Rucker et al, 2022) and on its merits by the ECtHR in Burbulescu v Romania (Burbulescu Case). In this case, the Court recognised that, in performing their job functions and using the means of work provided by the employer (in this particular case, a work email login), the employee could not expect complete personal privacy.…”

Section: Principles For Balance Seekingmentioning

confidence: 99%

Boundaries of the employee's privacy in employment relationship

Genys¹

2023

JESI

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This article analyses the specifics of implementing employee privacy obligations in employment relationships. In employment relations, the employer has a general duty to make the employee aware of the local legislation governing his or her work. In this context, there is a clash between two legally protected interests: on the one hand, the employer's interest in protecting the business , ensuring business processes, the security of assets and the health and safety of employees, and on the other hand, the obligation not to infringe the employee's right to privacy. Technical means of monitoring employees are one of the simplest ways of collecting data and Information. At the same time, the question of proportionality of using such means is raised -whether all the Information collected by automated means is necessary to justify the specific purpose of data collection. Collecting data solely for personal interest without setting strict rules on the collection of Information and the limits of the Information collected restricts an employee's right to privacy. An employer is not entitled to collect data (monitoring) to control an employee's work process or behaviour but may record specific data if necessary to protect production, health and safety or to ensure the efficient running of an organisation. However, even in such cases, the employe r must take additional measures to minimise such monitoring or evaluate its results as much as possible. The author analyses the problem in the context of the employment relationship, and through the implementation of the employer's obligation to establish specific local rules and the commitment to make the employee aware of those rules (transparency principle).

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Communication behavior and space utilization of office workers in a research facility's activity‐based workplace

Tokumura,

Takahashi,

Wada

et al. 2024

Japan Architectural Review

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This study explores the pre‐ and post‐renovation differences in communication behaviors of office workers at a construction company's research facility that had carried out renovations to promote open innovation through internal and external interactions. We conducted an analysis by combining both objective survey of conversation time, conversation partners, and stay location information using sensing terminals and subjective evaluations by office workers using a questionnaire survey. As the work style transitioned from fixed seats pre‐renovation to activity‐based working post‐renovation, the attendance rate analysis around each worker's personal workspace throughout the measurement period decreased from 74% to 60%, and the tendency to use various places in the office increased. Additionally, the number of conversation partners increased by 1.9 times on average and inter‐department conversation rate increased from 46% to 53% when activity‐based working was performed post‐renovation. However, while the introduction of activity‐based working significantly increased the level of communication satisfaction among workers in other departments, it tended to decrease the level of communication satisfaction within a department. This study maintains that organizational and operational efforts must sustain and promote intra‐departmental communication when activity‐based working is introduced and confirms that the introduction of activity‐based working was effective in promoting interaction between office workers.

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Balancing privacy and communication in activity-based workspaces: a longitudinal study

Cited by 4 publications

References 79 publications

Effects of the environmental factors in call centre interiors: a case study

Effects of the environmental factors in call centre interiors: a case study

Boundaries of the employee's privacy in employment relationship

Communication behavior and space utilization of office workers in a research facility's activity‐based workplace

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