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In recent years an increasing number of organizations have started to rethink their physical work environments and recognized the value of having activity-based workspaces (ABWs). This allows employees to choose freely between several work environments based on their specific task. There is growing debate amongst researchers about the effects of ABWs on employee behavior, but companies are still not aware of the options available or the consequences of moving to an ABW layout. This single-case, exploratory study uses 36 interviews and multiple data sources in a German organization leading in use of ABWs to generate insight into this topic. We develop a taxonomy of ABWs and analyze how various design parameters affect how people perform in ABWs regarding communication, leadership, working style, and work performance. We relate these findings to previous research and develop a cause-effects framework of ABWs. Against these findings, we generate recommendations for future research and practice.

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Purpose The aim of this study is to investigate whether activity-based workspaces (ABWs) are able to solve the privacy-communication trade-off known from fixed-desk offices. In fixed-desk offices, employees work in private or open-plan offices (or in combi-offices) with fixed workstations, which support either privacy or communication, respectively. However, both dimensions are essential to effective employee performance, which creates the dilemma known as the privacy-communication trade-off. In activity-based workspaces, flexible workstations and the availability of different spaces may solve this dilemma, but clear empirical evidence on the matter is unavailable. Design/methodology/approach To address this knowledge gap, the authors surveyed knowledge workers (N = 363) at a medium-sized German company at three time points (T1–T3) over a one-year period during the company’s move from a fixed-desk combi-office (a combination of private and open-plan offices with fixed workplaces) to an ABW. Using a quantitative survey, the authors evaluated the employees’ perceived privacy and perceived communication in the old (T1) and the new work environments (T2 and T3). Findings The longitudinal study revealed a significant increase in employees’ perceived privacy and perceived communication in the ABW. These increases remained stable in the long term, which implies that ABWs have a lasting positive impact on employees. Originality/value As the privacy and communication dimensions were previously considered mutually exclusive in a single workplace, the results confirm that ABWs can balance privacy and communication, providing optimal conditions for enhanced employee performance.

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