Barriers and enablers for creating shared understanding in co-design projects

Kleinsmann, Maaike; Valkenburg, Rianne

doi:10.1016/j.destud.2008.03.003

Cited by 215 publications

(192 citation statements)

References 17 publications

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“…Finally, the attitude towards usability within an organization is reported to be an important factor to influence whether a company can effectively conduct user-centred design (Bekker, 1995;Rauch and Wilson, 1995;Rosenbaum et al, 2000;Venturi and Troost, 2004;Boivie et al, 2006). Finally, for product development teams to function effectively, the development of shared understanding is critical (Kleinsmann and Valkenburg, 2008), especially when dealing with usability, which practitioners consider an ungraspable, fuzzy concept (Clegg et al, 1997;Gulliksen et al, 2006).…”

Section: Studies Of Usability In Practicementioning

confidence: 99%

Usability in product development practice; an exploratory case study comparing four markets

2015

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This study explored how usability was dealt with in four product development organizations active in different sectors: high-end automotive, professional printers and copiers, office coffee makers and fast moving consumer goods. The primary differentiators of the selected cases were whether they were targeting businesses or consumers and the degree of product complexity. Interviews with 19 product development practitioners were conducted, focusing on three topics: 1) the product development process and the integration of user involvement, 2) multidisciplinary teamwork, and 3) organizational attitude towards usability. Based on the interviews, context descriptions of the companies were created and barriers and enablers for usability were identified. To verify the findings and to discuss remaining issues a feedback workshop was held in which the primary contact from each company participated. The results indicate that differences in product-market combination lead to differences in organizational attitude towards usability. The prioritization of usability in an organization seems to be influenced by the degree of product complexity (complex products are more prone to suffer from usability issues) and whether developers think that usability is a purchase consideration for their clients. The product-market combination a company targets also affects the methods for user-centred design that a company can apply and that are relevant. What methods for user-centred design are used also seems to be influenced by the attitude towards usability: if usability is considered more important, methods that require more resources can be applied.

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Section: Studies Of Usability In Practicementioning

confidence: 99%

Usability in product development practice; an exploratory case study comparing four markets

2015

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“…Furthermore, although the outcomes of this workshop are in line with the suggestion by (Noble & Mokwa, 1999) that communication between members in the organisation contributes to the development of shared understanding, organisational structures also influence whether such continuous dialogues can take place (Rapert, Velliquette, & Garretson, 2002;Kleinsmann & Valkenburg, 2008).…”

Section: Discussionmentioning

confidence: 54%

“…These factors can exist on different levels in an organisation (e.g. Kleinsmann & Valkenburg, 2008) and include communication between members in the organisation (Noble & Mokwa, 1999), which is helped by informal integration between different parts of the organisation (Rapert, Velliquette, & Garretson, 2002). Collaborative (design) work can also support the development of a shared understanding (Arias, et al, 2000).…”

Section: Introductionmentioning

confidence: 99%

Involving stakeholders towards service implementation. Co-designing change of practices using a visual language

Overkamp

Ruijs²

2017

The Design Journal

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Service implementation is complex and multifaceted. In this paper, we focus on change of practices for actors in an organisation as one of these facets. Successful value co-creation requires different service actors to work together. Therefore, successful realisation of change of practices requires these actors to have a shared mental model of (consequences of) such change, both for themselves and for the collaboration with other actors. We argue that collaborative development and use of a visual language can function as boundary object that can facilitate conversations and development of shared understanding regarding service implementation as change of practices, if connotative meaning of the words in the language is defined by those who use it. We use data from a workshop in the context of implementing a change of practices to show how this can work and reflect on what role designers can have in the transition towards service implementation.

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“…Na prática do design, marcada pela organicidade em seus processos, são notáveis os atritos entre as organizações clientes e vendedoras do design no decurso dos projetos realizados, o que ocasiona perdas financeiras, atrasos e interrupção prematura de trabalhos (BAGDONAITE, 2015;MEYER, 2010). A comunicação e interação entre as empresas enfrentaria uma série de barreiras para o entendimento mútuo e compartilhamento efetivo de informações, oriundas da diversidade de mentalidades, tradições processuais distintas e variabilidade de sentidos e artefatos atribuídos ao design (BUCCIARELLI, 1998;KLEINSMANN, VALKENBURG, 2008;BAGDONAITE, 2015).…”

Section: Introductionunclassified

A Proposta Comercial De Design Na Perspectiva Dos Boundary Objects: Reflexões Preliminares

Lesnovski¹,

Costa²

2016

Blucher Design Proceedings

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Resumo: Diretamente relacionada à vantagem competitiva de uma organização, a terceirização dos serviços de design implica em negociações comerciais entre a organização contratante e a vendedora para cada projeto realizado. Os atritos existentes durante o processo de negociação comercial e resultantes dos acordos firmados nessa etapa dão margem a uma reflexão sobre o quanto esse processo não seria, em si, um projeto do projeto de design, um script delimitando recursos, limites, escopo e bases colaborativas para o processo projetual. A elaboração da proposta comercial de design é analisada, neste artigo, sob a perspectiva dos boundary objects, articulando modelos mentais diversos dentro de um contexto colaborativo de emergência de requisitos e sucessivos enquadramentos do problema de design. As reflexões resultantes desta pesquisa teórica poderão embasar futuras e mais profundas explorações sobre o tema. Palavras-chave: design estratégico, problema de design, emergência de requisitos, boundary objects, proposta comercial Abstract: Closely related to an organization's competitive advantage, the outsourcing of design services implies commercial relations between the seller and buyer for each project. Friction among the different actors during the negotiation process, as well as those originated from deals closed during this phase, foster reflections about the negotiating process as the design of the design process -a script that draws boundaries

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Barriers and enablers for creating shared understanding in co-design projects

Cited by 215 publications

References 17 publications

Usability in product development practice; an exploratory case study comparing four markets

Usability in product development practice; an exploratory case study comparing four markets

Involving stakeholders towards service implementation. Co-designing change of practices using a visual language

A Proposta Comercial De Design Na Perspectiva Dos Boundary Objects: Reflexões Preliminares

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