The time spent on public transport to the destination is one of the main criteria that determine the quality of its service. If public transport exceeds a predetermined schedule, passengers will not be able to reach their destination on time, resulting in reduced use. A scientific approach to this issue requires the development of criteria for a comprehensive assessment of the time of arrival of a passenger at a destination, followed by a study of individual parameters. The article is aimed at developing an integral assessment of the time of arrival of a passenger at a destination and providing recommendations for improving individual parameters.